HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to enhance the availability and reliability of your IT infrastructure. This comprehensive service package from Hewlett Packard Enterprise (HPE) offers extensive hardware and software support, ensuring that your systems function at their best. With a combination of remote and on-site assistance, HPE Foundation Care aims to help your organization effectively manage and resolve any technical issues with both HPE and selected third-party products.

• Comprehensive Support: HPE Foundation Care provides a blend of hardware and software services that are essential for maintaining the integrity of your IT environment. You will benefit from both remote diagnosis and on-site repair, tailored to your specific needs.
• Rapid Response Times: With a remarkable 4-hour parts and labor service response time, you can rest assured that your technical issues will be addressed quickly, minimizing downtime and maximizing productivity.
• Software Updates and Patches: Stay ahead of the curve with access to software updates and patches for HPE-supported products. This service also includes updates for selected third-party software, ensuring that your systems are always running the latest versions.
• Predictable Cost Structure: The HPE Foundation Care service is designed to keep your total cost of ownership predictable, allowing you to budget for IT expenses without unexpected surprises.
• Collaborative Call Management: For eligible HPE hardware products, this service includes Basic Software Support and Collaborative Call Management for selected non-HPE software, facilitating better communication between your IT team and HPE technical resources.

Technical Details of Product

• Service Duration: 4 Years
• Response Time: 4 Hours for parts and labor
• Service Components: Remote diagnosis, on-site hardware repair, software updates, and collaborative call management.

How to Install

Installing the HPE Foundation Care - Extended Service begins with contacting HPE to determine your eligibility and to register for the service. Once registered, your IT team will swiftly collaborate with HPE technical resources to set up the necessary tools for efficient communication and support. This service is ideal for organizations that aim to streamline their IT operations and enhance system availability.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes comprehensive hardware and software support, remote diagnosis, on-site repair, software updates, and collaborative call management for selected products.
• How quickly can I expect service when an issue arises? You can expect a response time of 4 hours for parts and labor, ensuring prompt attention to critical issues.
• Is there any ongoing cost associated with software updates? No, software updates and patches for HPE-supported products are included as part of the service at no additional cost.
• Can I receive support for third-party software? Yes, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software products.
• How can I determine my eligibility for this service? You should contact HPE directly for a comprehensive assessment of your hardware and software environment to determine eligibility.