HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to enhance the reliability and efficiency of your IT infrastructure. This comprehensive service package from Hewlett Packard Enterprise (HPE) combines hardware and software support to ensure your systems are always operating at their best. With the expertise of HPE's technical resources, your IT team can resolve hardware and software issues quickly and effectively. Read on to discover the key features and benefits that make this service essential for your business.

• Comprehensive Hardware Support: HPE Foundation Care includes remote diagnosis and support for hardware products, ensuring that any issues are addressed swiftly and efficiently.
• On-Site Hardware Repair: When remote assistance isn’t enough, on-site hardware repair services are available to minimize downtime and restore your system’s functionality promptly.
• Software Support and Updates: The service provides remote technical support for software issues, alongside access to essential software updates and patches, including those for selected third-party software products.
• Quick Response Time: With a Next Business Day service response policy for parts and labor, you can count on HPE to deliver timely support to keep your operations running smoothly.
• Extended Coverage for Peace of Mind: Enjoy a full 4 years of service coverage, allowing you to focus on your core business activities while HPE handles your IT support needs.

Technical Details of HPE Foundation Care

• Service Type: Extended Service
• Duration: 4 Years
• Support Availability: 24/7 remote access to technical resources
• Response Time: Next Business Day for parts and labor
• Coverage: Hardware and software support for HPE and selected third-party products

How to Install HPE Foundation Care

To install and activate your HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care service package through an authorized HPE partner or directly from HPE.
2. Provide the necessary information about your hardware and software products to determine eligibility for coverage.
3. Once your purchase is confirmed, you will receive instructions and access credentials for the HPE support portal.
4. Register your products online by entering the required details, and familiarize yourself with the available resources and support options.
5. Contact HPE technical support for any questions or guidance on utilizing your service effectively.

Frequently Asked Questions

• What does the HPE Foundation Care service cover?
  The service covers comprehensive hardware and software support for HPE products and selected third-party products, including remote diagnosis, on-site repair, and software updates.
• How can I access technical support?
  You can access technical support 24/7 via the HPE support portal, where you can open service requests and receive assistance from HPE's technical resources.
• What is the response time for service requests?
  HPE Foundation Care offers a Next Business Day response for parts and labor, ensuring timely resolution of issues to minimize downtime.
• Is there any limitation on the software that is supported?
  Yes, only eligible HPE hardware and selected third-party software products are covered. Please contact HPE for more details on which products qualify.
• Can I extend my service beyond 4 years?
  HPE offers options to renew or extend your service coverage as the end of your initial term approaches. Contact HPE for renewal options.