HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to elevate the reliability and efficiency of your IT infrastructure. With a focus on comprehensive hardware and software solutions, this service ensures that you have the support necessary to keep your systems running smoothly. HPE's technical resources work hand-in-hand with your IT team to quickly resolve any hardware and software issues that may arise. With this extended service plan, you can protect your investment and enhance the value of your IT systems.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software, ensuring that your IT environment is well-protected against unexpected issues.
• Quick Response Times: Enjoy a 4-hour parts and labor service response time, allowing for rapid resolution of any technical challenges that could hinder productivity.
• On-Site Support: In the event of a critical issue, on-site hardware repair services are available to ensure that problems are resolved quickly and efficiently, minimizing downtime.
• Access to Software Updates: Benefit from remote technical support and receive critical updates and patches for both HPE and selected third-party software, keeping your systems up to date with the latest features and security enhancements.
• Extended Coverage Duration: With a 4-year service duration, you can count on dependable support that enhances the reliability of your IT infrastructure over an extended period.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended service plan for hardware and software support
• Service Duration: 4 Years
• Response Time: 4 Hour parts and labor service
• Support Availability: Remote diagnosis, on-site hardware repair, and software updates
• Eligible Software: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

To install the HPE Foundation Care - Extended Service, follow these steps:

1. Contact your HPE representative to initiate the service plan registration process.
2. Provide details about your existing HPE hardware and software products that require coverage.
3. Once the service is confirmed, ensure that your IT team has access to all necessary documentation and support resources provided by HPE.
4. Utilize the HPE support portal to familiarize yourself with the support options available and how to access them when needed.
5. Maintain regular communication with HPE technical resources to ensure that your IT infrastructure remains optimized and up-to-date.

Frequently Asked Questions

• What does HPE Foundation Care cover?
  HPE Foundation Care covers both hardware and software services, including remote diagnosis, on-site repair, and access to software updates for HPE and selected third-party products.
• How quickly can I expect a response with HPE Foundation Care?
  The service promises a 4-hour response time for parts and labor, ensuring rapid resolution of issues.
• Is on-site support included?
  Yes, on-site hardware repair is included as part of the service if remote resolution is not possible.
• Can I get support for non-HPE software?
  Yes, HPE Foundation Care includes Basic Software Support and Collaborative Call Management for eligible non-HPE software products.
• How long does the service last?
  The HPE Foundation Care - Extended Service is valid for 4 years, providing long-term support for your IT infrastructure.