HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is an essential support plan designed to enhance the operational efficiency and reliability of your IT infrastructure. With a comprehensive blend of hardware and software services, this solution empowers your organization to resolve technical issues swiftly and effectively, ensuring uninterrupted access to critical services.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software, ensuring your IT infrastructure remains operational with minimal downtime.
• Expert Technical Support: Gain access to HPE's seasoned technical resources who collaborate with your IT team to promptly address and resolve any hardware or software challenges.
• On-Site Hardware Support: In instances where remote assistance is insufficient, enjoy the convenience of on-site hardware repair, ensuring that issues are resolved quickly and efficiently.
• Timely Response Time: The service offers a 4-hour parts and labor response time, guaranteeing that urgent issues are addressed swiftly to minimize disruptions.
• Long-term Service Assurance: With a duration of 4 years, the HPE Foundation Care service ensures sustained support for your IT systems, allowing you to plan effectively for the future.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Response Time: 4-Hour Parts and Labor
• Support Offered: Hardware repair, remote technical support, software updates, and patches
• Eligibility: Covers HPE hardware products and selected third-party software

How to Install

To initiate your HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the service through HPE or an authorized reseller.
2. Ensure that your HPE hardware and software products are eligible for the service.
3. Contact HPE customer support to confirm your service activation and obtain your service contract number.
4. Provide your IT team with the service contract details for reference when contacting HPE support.
5. Maintain regular communication with HPE for any hardware or software support requests to maximize the benefits of your service plan.

Frequently Asked Questions

• What hardware products are covered under HPE Foundation Care?
  HPE Foundation Care covers a wide range of HPE hardware products. Please check with HPE for a complete list of eligible devices.
• Does the service include software support?
  Yes, HPE Foundation Care includes remote technical support and access to software updates for eligible software products, including select third-party applications.
• How quickly can I expect a response to my support request?
  The service guarantees a 4-hour response time for parts and labor, ensuring rapid resolution of your technical issues.
• Can I extend my service beyond the initial 4 years?
  Yes, you can contact HPE to explore options for extending your service coverage beyond the initial term.
• What should I do in case of a hardware issue?
  Contact HPE support immediately for remote diagnosis and if necessary, arrange for on-site service to resolve any hardware-related problems.