HPE Foundation Care - Extended Service - 4 Year - Service

Ensure the longevity and efficiency of your IT infrastructure with HPE Foundation Care - Extended Service. This comprehensive 4-year service package is designed to enhance the availability of your systems, providing an essential layer of support for both hardware and software. With HPE's expert technical resources at your fingertips, you can rest assured that your IT environment is backed by reliable service that addresses both immediate and long-term needs.

• Comprehensive Support: HPE Foundation Care Service includes extensive hardware and software support, offering remote diagnosis and assistance alongside on-site hardware repair when necessary. This ensures that any issues are resolved quickly, minimizing downtime.
• Basic Software Support: In addition to hardware coverage, HPE Foundation Care may include Basic Software Support and Collaborative Call Management for selected third-party software, giving you a unified support experience for your entire IT ecosystem.
• Access to Updates: Get timely access to the latest software updates and patches for both HPE and selected third-party products, facilitating optimal performance and security throughout the service duration.
• Rapid Response Time: With a 4-hour parts and labor service response time, you’ll benefit from prompt resolutions to potential issues, ensuring that your operations remain smooth and uninterrupted.
• Peace of Mind: The 4-year service duration not only protects your investment but also adds value with increased reliability, allowing you to focus on your core business activities without the worry of IT setbacks.

Technical Details

• Service Duration: 4 Years
• Response Time: 4 Hour - Parts and Labor Service
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, Collaborative Call Management for eligible software.
• Eligibility: Coverage may vary based on HPE and third-party product specifications.

How to Install

Installing HPE Foundation Care - Extended Service is a straightforward process. Follow these steps:

1. Contact HPE to discuss your specific needs and determine eligibility for the service.
2. Once eligibility is confirmed, complete any required documentation to subscribe to the service.
3. HPE will provide you with a dedicated support contact who will guide you through the setup process.
4. Ensure all eligible hardware and software are installed and registered with HPE to fully benefit from the service.
5. Receive confirmation of service activation and begin utilizing the resources available through HPE Foundation Care.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care Service?
  This service covers a range of HPE hardware products as well as selected third-party software. Please consult HPE for a specific list of eligible items.
• Is on-site support available?
  Yes, HPE provides on-site hardware repair as part of the service if remote diagnosis does not resolve the issue.
• Can I get support for non-HPE software?
  Yes, Basic Software Support and Collaborative Call Management are available for selected non-HPE software products.
• How do I access software updates?
  HPE Foundation Care includes access to software updates and patches as they become available, ensuring your systems remain current and secure.
• What benefits does HPE Foundation Care offer for my business?
  This service enhances reliability, reduces downtime, offers rapid response times, and ultimately helps protect your IT investment while allowing you to focus on your core business operations.