HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service offers a robust support solution designed to enhance the uptime and efficiency of your IT infrastructure. Tailored for both hardware and software components, this extended service plan ensures that your IT assets are always operational. With HPE's expert technical resources at your side, you can resolve hardware and software issues quickly and efficiently, allowing your business to thrive without interruptions.

• Comprehensive Support: The HPE Foundation Care Service provides extensive support for both hardware and software, ensuring that any technical issues you may encounter are addressed promptly and effectively.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis capabilities and on-site hardware repair services. This ensures that you get the assistance you need without unnecessary downtime.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support, empowering you with remote technical assistance and access to essential software updates and patches.
• Next Business Day Service: Enjoy peace of mind with a Next Business Day response time for parts and labor service, ensuring minimal disruption to your operations.
• Long-Term Coverage: With a 4-year service duration, HPE Foundation Care is designed to deliver long-term value and productivity, ensuring your IT systems remain reliable and efficient.

Technical Details of Product

• Service Duration: 4 Years
• Response Time: Next Business Day for Parts and Labor
• Support Coverage: Comprehensive hardware and software support
• Collaborative Call Management for selected non-HPE software
• Access to software updates and patches for eligible products

How to Install

To initiate your HPE Foundation Care - Extended Service, follow these steps:

1. Purchase the HPE Foundation Care service through an authorized HPE reseller or directly from HPE.
2. Complete the registration process by providing your HPE hardware serial number and any required documentation.
3. Once registered, you will receive confirmation of your service activation.
4. Access the HPE support portal to familiarize yourself with resources available under your service plan.
5. Contact HPE support whenever technical issues arise, and they will guide you through the resolution process.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  The service covers eligible HPE hardware products and selected third-party software, providing a broad range of support.

• What is the response time for support?

  HPE Foundation Care offers a Next Business Day response time for parts and labor, ensuring minimal downtime for your operations.

• Are software updates included in the service?

  Yes, the service includes access to software updates and patches for HPE-supported third-party software, as made available by the original manufacturer.

• How do I contact HPE support?

  You can contact HPE support via their online support portal, phone, or email. Support details will be provided upon registration of your service.

• Can I extend my service after four years?

  Yes, HPE offers options for service renewal or extension as your current service nears its end, ensuring continued support for your IT infrastructure.