HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to provide comprehensive hardware and software support to boost the reliability and performance of your IT infrastructure. With the expertise of Hewlett Packard Enterprise (HPE) technical resources, this service ensures that your organization experiences minimal downtime and maximum productivity. Whether you are facing hardware failures, software issues, or need assistance with HPE and selected third-party products, HPE Foundation Care offers a robust support framework that you can count on.

• Comprehensive Coverage: HPE Foundation Care encompasses both hardware and software services, ensuring that any issues you encounter are addressed quickly and effectively.
• Remote Diagnosis and Support: Benefit from immediate assistance with remote technical support, allowing for rapid identification and resolution of hardware and software problems.
• On-Site Hardware Repair: In case a hardware issue cannot be resolved remotely, on-site repair services are available to minimize downtime and restore functionality promptly.
• Access to Software Updates: Stay current with access to software updates and patches, enhancing the performance and security of your IT systems.
• Collaborative Call Management: For eligible software products, enjoy collaborative call management that enables seamless integration of support for third-party software.

Technical Details of Product

• Service Duration: 4 Years
• Service Response Time: 4 Hour Parts and Labor service response for urgent needs
• Maintenance Characteristics: Includes parts and labor service for reliable maintenance
• Support Coverage: Available for HPE hardware and selected third-party software products
• Update Service: New releases update service ensures dependable efficiency

How to Install

To install and activate your HPE Foundation Care - Extended Service, follow these steps:

1. Contact your HPE representative or authorized distributor to purchase the service and confirm eligibility for your hardware and software products.
2. Gather relevant product details, including serial numbers and model numbers of the HPE and third-party products for which you are seeking coverage.
3. Once the service is purchased, you will receive an activation confirmation along with instructions for accessing support services.
4. Set up a support account on the HPE support portal to manage service requests and receive updates on software patches and service notifications.
5. Train your IT team on how to utilize the remote support features and how to initiate service calls for on-site support as needed.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware products and selected third-party software products. For specific coverage details, please contact HPE.
• Is on-site support included in the HPE Foundation Care service?
  Yes, on-site hardware repair is included when remote diagnosis does not resolve the issue, ensuring minimal downtime.
• How can I access software updates?
  Once enrolled in the HPE Foundation Care service, you will have access to software updates and patches through the HPE support portal.
• What is the response time for support requests?
  The service guarantees a 4-hour response time for parts and labor, ensuring prompt assistance for urgent issues.
• Can I get support for third-party software products?
  Yes, HPE Foundation Care may include Collaborative Call Management for selected non-HPE software products. Please check with HPE for eligible products.