HPE Foundation Care - Extended Service - 4 Year - Service

HPE Foundation Care - Extended Service offers a robust solution designed to enhance the reliability and performance of your IT infrastructure over a four-year period. This comprehensive service package from Hewlett Packard Enterprise (HPE) combines advanced hardware and software support, ensuring that both your systems and personnel have the resources they need to operate effectively. With HPE Foundation Care, you gain access to expert technical support, timely service, and the peace of mind that comes with predictable costs and reliable coverage.

• Comprehensive Coverage: HPE Foundation Care delivers extensive hardware and software services aimed at maximizing the availability of your IT infrastructure. This includes remote diagnosis and on-site hardware repair, ensuring you have access to support when you need it most.
• Expert Technical Support: Gain access to HPE's technical resources who collaborate with your IT team to effectively troubleshoot and resolve hardware and software issues, including those related to selected third-party products.
• Predictable Costs: Enjoy the benefits of a predictable total cost of ownership, allowing you to manage your budget efficiently while ensuring your systems remain optimally maintained.
• Rapid Response Times: With a 4-Hour parts and labor service response time, HPE Foundation Care minimizes your downtime and maximizes operational efficiency, allowing your business to operate without unnecessary interruptions.
• Ongoing Software Support: For software products, HPE provides remote technical support along with access to essential software updates and patches, including those for selected HPE-supported third-party software products as they become available.

Technical Details of the Product

• Service Duration: 4 Years
• Service Type: Extended Service - Foundation Care
• Support Type: Remote and On-site
• Response Time: 4-Hour Parts and Labor Service
• Coverage: HPE hardware and selected third-party software products

How to Install

To install HPE Foundation Care, you can follow these simple steps:

1. Contact your HPE sales representative or authorized partner to purchase the HPE Foundation Care - Extended Service package.
2. Provide necessary details about your existing hardware and software systems to determine eligible coverage.
3. Once the service is purchased, HPE will initiate the setup process, including account creation and configuration.
4. HPE technical resources will guide your IT team through the implementation process to ensure everything is in place.
5. After installation, you can begin accessing the full range of support services immediately, including remote diagnosis and on-site service as required.

Frequently Asked Questions

What is the coverage area for HPE Foundation Care service?

HPE Foundation Care service is available globally, however, specific coverage may vary based on location and eligibility of hardware and software products.

Does HPE Foundation Care include software updates?

Yes, HPE Foundation Care includes access to software updates and patches for eligible software products, ensuring that your systems are always up to date.

How do I request on-site service?

On-site service can be requested through HPE's support portal or by contacting HPE technical support directly, who will guide you through the process.

What types of issues can HPE Foundation Care help resolve?

HPE Foundation Care is designed to address a wide range of hardware and software issues, including installation challenges, configuration problems, and performance optimization.

Can I include third-party products under this service?

Yes, HPE Foundation Care covers selected third-party products, but it is important to confirm eligibility with HPE to understand the specifics of the coverage.