HPE Foundation Care - Extended Service - 4 Year - Service

Enhance the performance and reliability of your IT infrastructure with the HPE Foundation Care - Extended Service. This 4-Year service plan is designed to provide comprehensive hardware and software support, ensuring your systems remain operational and efficient.

• Comprehensive Support: HPE Foundation Care Service includes remote diagnosis and support, as well as on-site hardware repair to promptly resolve any issues, minimizing downtime and maintaining productivity.
• Basic Software Support: This service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, providing a holistic approach to your IT needs.
• Remote Technical Assistance: Get immediate access to HPE's technical resources for remote support on software products, helping you stay updated and secure with the latest patches and updates.
• Next Business Day Service: Enjoy peace of mind with a Next Business Day response time for parts and labor, ensuring that your systems are back up and running as quickly as possible.
• Extended 4-Year Coverage: Protect your investments with a 4-Year service duration, offering maximum productivity and timely results throughout your IT lifecycle.

Technical Details of Product

• Service Type: Extended Service
• Duration: 4 Years
• Included Services: Remote diagnostics, on-site hardware repair, software updates, and patches
• Response Time: Next Business Day for parts and labor
• Coverage: HPE hardware products and selected third-party software

How to Install

To implement HPE Foundation Care - Extended Service, simply follow these steps:

1. Contact your HPE representative to purchase the service plan.
2. Upon confirmation, provide HPE with your hardware and software specifications.
3. HPE will coordinate with your IT team to set up the service coverage.
4. Ensure that your systems are registered with HPE to take full advantage of the support services.
5. Keep your contact information updated with HPE for seamless communication and support.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?
  Eligible HPE hardware products and selected third-party software are covered under this service. Contact HPE for detailed eligibility.
• What kind of support does the service provide?
  The service offers remote technical support, on-site hardware repair, software updates, and access to patches for supported products.
• How quickly will I receive support?
  The service guarantees a Next Business Day response time for parts and labor, ensuring minimal disruption to your operations.
• Can I upgrade my service plan?
  Yes, you can discuss options for upgrading your service with your HPE representative based on your business needs.
• How do I request service?
  Simply contact HPE support through your designated communication channel, and they will assist you with your service request.