HPE Foundation Care - Extended Service - 4 Year - Service

HPE Foundation Care - Extended Service - 4 Year - Service is designed to provide you with peace of mind by ensuring that your systems run smoothly and efficiently. With 24/7 support and a rapid response time for parts and labor, this service is perfect for businesses that rely on their technology to operate without interruptions. This extended service not only enhances the performance of your HPE systems but also offers a predictable total cost of ownership, making it an ideal investment for your business needs.

• 24x7 Support: Enjoy around-the-clock support, ensuring that help is always available when you need it, no matter the time of day.
• 4-Hour Response Time: With a guaranteed 4-hour response time for parts and labor, you can minimize downtime and keep your operations running smoothly.
• On-Site Maintenance: Benefit from on-site maintenance, providing you with the convenience of having support delivered directly to your doorstep.
• Parts Replacement Service: In case of hardware malfunctions, our parts replacement service swiftly addresses any issues, allowing you to focus on your business rather than on repairs.
• Extended Duration: The service is designed to last for 4 years, ensuring long-term support and reliability for your HPE systems.

Technical Details

• Service Type: Extended Service
• Duration: 4 Years
• Support Level: 24 x 7 x 4 Hour On-Site
• Includes: Parts and Labor
• Service Response Time: 4 Hours

How to Install

To activate your HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Service plan through an authorized HPE distributor or online portal.
2. Upon purchase, you will receive a confirmation email with your service activation details.
3. Register your HPE systems and the service plan on the HPE support portal to ensure that you have access to all support features.
4. Keep the service agreement documentation handy for reference when contacting support.
5. Enjoy peace of mind knowing that expert help is just a call away whenever you need it!

Frequently Asked Questions

What does the 4-hour response time mean?

The 4-hour response time guarantees that a technician will be on-site within four hours of your service request for urgent support issues.

Is parts replacement included in the service?

Yes, the service includes parts replacement, ensuring that any hardware failures are quickly resolved without additional costs to you.

Can I extend the service after the initial 4 years?

Yes, you can renew or purchase an additional service plan after the initial 4 years to continue enjoying uninterrupted support.

Is there any limit to the number of service requests?

No, there is no limit to the number of service requests. You can contact support as often as needed within the service agreement terms.

How do I contact support for service requests?

You can contact support via the HPE support portal, by phone, or through email, as provided in your service documentation.