HPE Foundation Care - Extended Service - 4 Year - Service

Enhance your IT infrastructure's reliability and performance with the HPE Foundation Care - Extended Service - 4 Year - Service. This comprehensive support solution from Hewlett Packard Enterprise (HPE) is designed to increase the availability of your technology assets through dedicated hardware and software services. Enjoy peace of mind knowing that HPE's technical resources are just a call away to assist you and your IT team in resolving any hardware and software issues efficiently.

• Comprehensive Support: HPE Foundation Care provides extensive remote diagnosis and support, ensuring your systems are up and running at optimal performance.
• On-Site Hardware Repair: Should a hardware issue arise, experienced technicians are available for on-site repairs, minimizing downtime and ensuring a quick resolution to your problems.
• Collaborative Call Management: For eligible hardware products, this service includes Basic Software Support and collaborative call management for select non-HPE software, facilitating smoother support interactions.
• Access to Updates: Stay current with software updates and patches, including those for HPE-supported third-party software. HPE ensures that you have access to the latest enhancements and fixes as they become available.
• Rapid Response Times: Enjoy a 4-hour parts and labor service response time, guaranteeing maximum reliability and support when you need it the most.

Technical Details of Product

• Service Duration: 4 Years
• Response Time: 4-Hour Parts and Labor Service
• Supported Products: HPE hardware and selected third-party software
• Support Includes: Remote technical support, software updates, patches, on-site hardware repairs
• Eligibility: Available for eligible HPE hardware products

How to Install

To get started with HPE Foundation Care, simply purchase the service along with your eligible HPE hardware product. Once your order is confirmed, follow these steps:

1. Ensure your HPE hardware is set up and connected to your network.
2. Contact HPE support to register your product and activate your Foundation Care service.
3. Keep your contact information updated with HPE to receive timely support and notifications for software updates.
4. In the event of a hardware issue, contact HPE's support team for immediate assistance, and they will guide you through the process of on-site repairs or remote troubleshooting.

Frequently Asked Questions

What does HPE Foundation Care cover?

HPE Foundation Care covers comprehensive support for eligible HPE hardware and selected third-party software, including remote diagnosis, on-site hardware repairs, and access to software updates.

How long does the service last?

The service lasts for a duration of 4 years, providing long-term support for your IT infrastructure.

What is the response time for service requests?

The service guarantees a 4-hour response time for parts and labor, ensuring that your issues are addressed quickly and efficiently.

Is on-site support available for all issues?

On-site support is available for hardware issues that cannot be resolved remotely, ensuring your systems are quickly restored to operational status.

Can I get support for third-party software?

Yes, HPE Foundation Care includes collaborative call management for selected non-HPE software, ensuring you receive assistance for integrated solutions.