HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is an essential service designed to enhance the reliability and availability of your IT infrastructure. Tailored specifically for Hewlett Packard Enterprise (HPE) hardware and selected third-party products, this service provides comprehensive support that is crucial for maintaining an efficient technology environment. With a commitment to ensuring that your systems run smoothly, HPE Foundation Care equips your IT team with the resources and expertise needed to tackle both hardware and software challenges seamlessly.

• Comprehensive Support: Gain peace of mind with HPE's extensive hardware and software services that cater to various needs. Whether you face hardware malfunctions or software issues, expert support is just a call away.
• Remote Diagnosis and On-Site Repair: Experience hassle-free troubleshooting through remote diagnosis. If an issue requires on-site hardware repair, HPE ensures prompt service to get your systems back up and running quickly.
• Basic Software Support Included: This service does not only focus on hardware. Eligible HPE hardware products receive Basic Software Support, ensuring that your software environment remains stable and secure.
• Next Business Day Service Response: With a dedicated Next Business Day response for parts and labor, you can trust that HPE will provide timely solutions, minimizing downtime and enhancing operational efficiency.
• Four Years of Enhanced Coverage: Enjoy the confidence of extended service over a four-year period, allowing for maximum efficiency and precise results while also protecting your investment in HPE products.

Technical Details of the Product

• Service Duration: 4 Years
• Service Type: Extended Service for Hardware and Software
• Response Time: Next Business Day for Parts and Labor
• Support Accessibility: Remote technical support included
• Included Services: Hardware repairs, software updates, patches, and third-party software updates.

How to Install

Installing and activating HPE Foundation Care Service is a straightforward process. Here is a simple guide:

1. Contact HPE Support to discuss your service needs and verify eligibility for your specific hardware and software products.
2. Once you have confirmed your eligibility, complete any necessary paperwork to activate your service.
3. HPE will provide you with access to the support portal, where you can manage your service requests and access additional resources.
4. For hardware covered by the service, ensure that your IT team is familiar with the remote diagnosis process to expedite any support requests.
5. Regularly check for software updates and patches through the HPE support portal to keep your IT environment up to date.

Frequently Asked Questions

1. What types of products are eligible for HPE Foundation Care Service?

HPE Foundation Care Service covers a wide range of HPE hardware products and selected third-party software. To find out if your specific products are eligible, please contact HPE support for detailed information.

2. What is included in Basic Software Support?

Basic Software Support includes remote technical assistance, access to software updates and patches, and support for selected non-HPE software as part of your hardware product coverage.

3. How does remote diagnosis work?

Remote diagnosis allows HPE technical resources to evaluate and troubleshoot issues without the need for an on-site visit. This process speeds up problem resolution and minimizes system downtime.

4. What happens if my hardware cannot be repaired remotely?

If remote assistance is insufficient to resolve an issue, HPE will arrange for an on-site technician to perform the necessary repairs to your hardware.

5. Can I extend my service beyond the initial four years?

Yes, HPE offers options to extend your Foundation Care Service beyond the initial four-year period. Contact your HPE representative for more information on renewal and extension options.