HPE Foundation Care - Extended Service - 4 Year - Service

HPE Foundation Care - Extended Service - 4 Year - Service is a robust solution designed to enhance the performance and availability of your IT infrastructure. With a focus on both hardware and software services, this comprehensive support package from Hewlett Packard Enterprise promises to empower your IT team while effectively mitigating downtime. Whether you encounter minor glitches or major hiccups, HPE Foundation Care's resources and expertise are just a call away, ensuring your operations run smoothly and efficiently.

• Comprehensive Coverage: The HPE Foundation Care Service offers extensive hardware and software support, significantly increasing the reliability of your IT systems. It guarantees that your organization can maintain a high level of operational efficiency.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with included remote diagnosis and technical support. If necessary, HPE will send a qualified technician for on-site hardware repairs, reducing the time spent resolving issues and keeping your infrastructure up and running.
• Basic Software Support: Eligible HPE hardware comes with Basic Software Support. This means you receive assistance for selected non-HPE software, ensuring your entire software ecosystem is well-supported and functional.
• Timely Software Updates: HPE Foundation Care provides access to the latest software updates and patches, including those for select third-party products. This helps maintain system security and performance through up-to-date software solutions.
• Rapid Response Times: With a 4-hour parts and labor service response time, HPE Foundation Care is designed to address your needs promptly, minimizing downtime and maximizing productivity for your organization.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 4 Years
• Service Type: Extended Service, including hardware and software support
• Response Time: 4 hours for parts and labor service
• Coverage: Includes remote diagnosis, on-site repairs, Basic Software Support, and access to software updates
• Technical Support: Available for HPE and selected third-party products

How to Install HPE Foundation Care - Extended Service

• Begin by contacting your HPE representative to discuss your needs and confirm eligibility for the Foundation Care service.
• Once eligibility is confirmed, your HPE representative will assist in setting up the service package tailored to your hardware and software environment.
• Upon completion of the setup, you will receive all necessary documentation with contact details for accessing technical support and initiating service requests.
• Ensure your IT team is familiar with the support protocols to effectively leverage the services provided by HPE Foundation Care.
• Maintain regular updates with HPE to stay informed about software updates and service enhancements.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  HPE Foundation Care covers selected HPE hardware products and compatible third-party software. Contact HPE for a detailed list of eligible products.

• How quickly can I expect a technician to arrive for on-site support?

  The response time for on-site service is typically within 4 hours, ensuring that any critical issues are addressed promptly.

• Are software updates included in the service?

  Yes, HPE Foundation Care includes access to the latest software updates and patches for eligible products, promoting system reliability and security.

• Can I access remote technical support at any time?

  Yes, HPE provides remote technical support, allowing you to receive assistance whenever you need it.

• What if my issue requires hardware parts replacement?

  The service includes parts and labor for repairs, ensuring that your hardware is promptly fixed and operational.