HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year is an essential service package designed to enhance the resilience and performance of your IT infrastructure. This comprehensive support solution provides robust assistance for both hardware and selected software, ensuring that your systems run smoothly and efficiently. With access to HPE’s expert technical resources, you can tackle any hardware and software challenges confidently, minimizing downtime and maximizing productivity.

Key Features of HPE Foundation Care - Extended Service

• Comprehensive Support: Enjoy complete coverage for hardware and selected third-party software, ensuring all aspects of your IT environment are effectively supported.
• Remote Diagnosis & On-Site Repair: Gain immediate assistance through remote diagnosis, with the option for on-site hardware repair when necessary—limiting downtime significantly.
• Basic Software Support: Receive essential software support, including access to updates and patches for eligible HPE hardware products, enhancing system performance and security.
• Next Business Day Service: Experience timely responses with Next Business Day parts and labor service that ensures prompt resolution of issues, helping you keep your systems operational.
• Increased Efficiency & Peace of Mind: With a 4-year service duration, you can be confident that your IT infrastructure is monitored and supported for maximum efficiency and reliability.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 4 Years
• Response Time: Next Business Day for Parts & Labor
• Support Type: Remote Technical Support and On-Site Repair
• Eligible Products: Covers HPE hardware and selected third-party software products
• Additional Services: Basic Software Support and Collaborative Call Management for select non-HPE software

How to Install HPE Foundation Care - Extended Service

Installing the HPE Foundation Care - Extended Service is a straightforward process:

1. Purchase the Service: Acquire the HPE Foundation Care - Extended Service through authorized HPE distributors or directly from HPE.
2. Register Your Products: Register your eligible HPE hardware and software products with HPE to activate your service coverage.
3. Access Support Resources: Utilize the HPE support portal to access technical resources, submit support tickets, and download critical updates.
4. Get Started with Support: Contact HPE’s technical support team whenever you encounter issues for prompt and efficient assistance.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes remote diagnosis and support, on-site hardware repair, basic software support, access to updates, and collaborative call management for selected software.
• How does the Next Business Day service work? The Next Business Day service ensures that parts and labor needed to resolve issues are delivered the following business day, providing reliable support and minimizing downtime.
• Can I extend the service beyond 4 years? Yes, HPE offers options for extending the Foundation Care service. Contact your HPE representative for more details on renewal and extension options.
• Is the HPE Foundation Care service available for third-party products? Yes, the service includes support for selected third-party products; however, the specific products eligible for coverage should be confirmed with HPE.
• How do I contact HPE for support? You can contact HPE through their support portal or via the contact information provided upon service registration.