HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is an essential solution designed to protect your investment in HPE technologies while enhancing the reliability and efficiency of your operations. With a commitment to providing top-notch maintenance and support, this service ensures that your systems remain operational and effective over the long term. Whether you are managing critical IT infrastructure or simply looking to maximize your equipment's lifespan, this extended service plan is the perfect choice.

• Comprehensive Coverage: The HPE Foundation Care offers 24 x 7 x 4 Hour on-site maintenance, ensuring that you have access to support whenever you need it, day or night.
• Parts Replacement Service: This service includes parts replacement, which helps you swiftly manage any unexpected mishaps, allowing your systems to return to peak performance with minimal downtime.
• On-Site Service Reliability: With on-site service, you can enjoy enhanced reliability and quicker resolutions to any issues, ensuring your operations remain productive and efficient.
• Physical Service Subtype: The HPE Foundation Care is designed for your convenience and ease of operation, making it an excellent choice for organizations that prefer physical service support.
• Rapid Response Time: Benefit from a remarkable 4-hour parts and labor service response time, designed to keep your operations running smoothly and efficiently.

Technical Details of Product

• Service Duration: 4 Years
• Service Type: Extended Service
• Support Availability: 24 x 7
• Response Time: 4 Hour On-Site Service
• Service Includes: Parts and Labor

How to Install

To install the HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Once purchased, you will receive a confirmation email with your service details and reference number.
3. Contact HPE support with your service confirmation to schedule your initial service appointment.
4. Prepare your systems for the on-site technician’s visit by ensuring access to necessary hardware and documentation.
5. Upon the technician’s arrival, they will perform any necessary setup and maintenance tasks as per the service agreement.

Frequently Asked Questions

• What does the HPE Foundation Care - Extended Service cover?

  This service covers 24 x 7 on-site support, parts replacement, and labor for a total duration of 4 years.

• What is the typical response time for service requests?

  HPE guarantees a response time of 4 hours for on-site support to minimize downtime.

• Can I upgrade my service plan?

  Yes, you can discuss upgrading your service plan with your HPE representative or reseller.

• Is training included with the service?

  Training is not typically included, but HPE does offer training services that can be purchased separately.

• How do I make a service request?

  You can make a service request by contacting HPE support directly using the contact information provided in your service confirmation email.