HPE Foundation Care - Extended Service - 4 Year - Service

Experience unparalleled support and peace of mind with HPE Foundation Care - Extended Service for a duration of 4 Years. This comprehensive service package from Hewlett Packard Enterprise (HPE) is designed to enhance the availability and performance of your IT infrastructure. With HPE Foundation Care, you gain access to a wealth of technical resources that collaborate closely with your IT team to swiftly resolve any hardware and software issues you may encounter, ensuring your business operations remain uninterrupted.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, providing you with remote diagnosis and support for your hardware products as well as on-site repairs when needed. This means you can focus on your core business activities while HPE takes care of your IT challenges.
• Rapid Response Time: Enjoy a swift 4-Hour Parts and Labor service response time, ensuring that your issues are addressed promptly, which minimizes downtime and enhances overall productivity.
• Software Support: For eligible HPE hardware, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software products. Receive remote technical support and access to software updates and patches, ensuring your systems are always up-to-date and secure.
• Increased Efficiency: The combination of parts and labor service characteristics enables efficient task completion, allowing your IT infrastructure to operate at maximum efficiency without unnecessary delays.
• Long-Term Coverage: With a commitment to a 4-Year service duration, HPE Foundation Care guarantees prolonged support for your IT needs, providing confidence in your technology investments over time.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended Support for Hardware and Software
• Response Time: 4-Hour Parts and Labor Service
• Duration: 4 Years
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates
• Supported Software: Selected HPE and third-party software products

How to Install HPE Foundation Care - Extended Service

To begin utilizing the HPE Foundation Care services, follow these simple steps:

1. Purchase the HPE Foundation Care service package through an authorized HPE distributor or directly from HPE.
2. Once purchased, contact HPE support to register your hardware and software products under the service plan.
3. Provide necessary details about your IT infrastructure and any specific software products you wish to cover.
4. Once registration is complete, you will receive confirmation and instructions on how to access support services, including remote diagnosis and on-site assistance.
5. For ongoing support, simply contact HPE technical resources whenever issues arise, and they will guide you through the resolution process.

Frequently Asked Questions

What is included in the HPE Foundation Care - Extended Service?

The service includes remote diagnosis and support, on-site repairs, Basic Software Support, access to updates and patches for software, and a dedicated response time for urgent issues.

How long does the service last?

The HPE Foundation Care - Extended Service is available for a duration of 4 Years, ensuring long-term support for your IT infrastructure.

What is the response time for service requests?

The service guarantees a 4-Hour Parts and Labor response time, allowing for quick resolutions to minimize downtime.

Are third-party software products supported?

Yes, the service covers selected third-party software products along with HPE hardware and software, providing a comprehensive support solution.

How do I register my products for HPE Foundation Care?

To register your products, contact HPE support after purchasing the service. They will guide you through the registration process for your hardware and software.