HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to enhance the reliability and efficiency of your IT infrastructure. This comprehensive service offers a robust combination of hardware and software support provided by Hewlett Packard Enterprise (HPE). With a commitment to maximizing uptime, the HPE Foundation Care ensures that your organization can focus on its core operations without the worry of technical disruptions.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring your IT systems remain operational and effective.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis and support for hardware issues, with on-site assistance when necessary, ensuring quick resolutions to your problems.
• Inclusive Software Support: The service includes Basic Software Support and Collaborative Call Management for eligible non-HPE software, providing a holistic support experience.
• Timely Updates and Patches: Get access to critical software updates and patches for HPE-supported third-party products as soon as they are released, keeping your systems secure and up-to-date.
• Next Business Day Response: Enjoy peace of mind with a Next Business Day response time for parts and labor, maximizing efficiency and minimizing downtime.

Technical Details of Product

• Service Duration: 4 Years
• Support Type: Hardware and Software
• Response Time: Next Business Day
• Remote Support: Available for all covered products
• On-Site Support: Offered as needed for hardware repair

How to Install

To activate your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Service - 4 Year package through an authorized HPE reseller.
2. Register your hardware and software products with HPE by following the instructions provided with your service package.
3. Once registered, you will receive confirmation of your service activation along with instructions on how to access support resources.
4. Keep your support contact details handy to reach out for assistance whenever needed.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care service?
  The service covers eligible HPE hardware products and may include Basic Software Support for selected third-party software.
• What is the response time for on-site support?
  The service guarantees a Next Business Day response time for parts and labor, ensuring quick resolution of issues.
• How do I get software updates?
  HPE provides access to software updates and patches for both HPE and selected third-party products as they become available.
• Can I get support for third-party software?
  Yes, Basic Software Support and Collaborative Call Management may be included for eligible non-HPE software.
• What should I do if I encounter a problem?
  You can reach out to HPE technical support for assistance through your registered contact details.