HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service - 4 Year - Service is designed to provide your organization with the peace of mind that comes from knowing your IT infrastructure is backed by comprehensive support. This service ensures that both hardware and software components of your HPE products are maintained at peak performance levels. With HPE technical resources ready to assist your IT team, you can minimize downtime and keep your operations running smoothly.

• Comprehensive Support: HPE Foundation Care offers a complete suite of hardware and software support services tailored to your needs. This means you gain access to both remote and on-site assistance whenever issues arise.
• Rapid Response Times: Enjoy a 4-hour parts and labor service response time, ensuring that your critical systems are back online as quickly as possible, thus minimizing any downtime and potential impact on operations.
• Basic Software Support: Depending on eligibility, this service may include Basic Software Support, providing you with access to essential updates, patches, and technical support for selected non-HPE software, ensuring that your entire ecosystem is well-maintained.
• On-Site Hardware Repair: In the event of hardware failure, you benefit from on-site repair services. HPE technicians will come directly to your location to resolve issues, thus circumventing any delays associated with shipping products for repair.
• Value Enhancement: Protect your investment and increase the reliability of your IT infrastructure. The service not only helps you handle mishaps effectively but also ensures that your systems are always up-to-date with new releases and updates.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 4 Years
• Service Type: Extended Service with Hardware and Software Support
• Response Time: 4 Hours for Parts and Labor
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates
• Third-Party Software: Support for selected non-HPE software products

How to Install HPE Foundation Care - Extended Service

To get started with HPE Foundation Care, follow these simple steps:

• Contact your HPE representative or authorized partner to discuss eligibility and service options.
• Review and select the appropriate service plan that best fits your organizational needs.
• Complete the necessary paperwork to initiate the service agreement.
• Once enrolled, you will receive contact information for your dedicated support team.
• Familiarize yourself with the service portal to access support resources, updates, and tracking for service requests.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes comprehensive hardware and software support, access to updates, remote diagnosis, and on-site repair options for eligible products.
• How quickly can I expect support?
  HPE Foundation Care guarantees a 4-hour response time for parts and labor service, allowing for rapid resolution of issues.
• Is software support included?
  Yes, eligible software products may come with Basic Software Support, which provides access to updates and technical assistance.
• What if my hardware fails?
  In the event of hardware failure, HPE provides on-site repair services to ensure minimal disruption to your operations.
• How do I determine eligibility for software support?
  For eligibility determination regarding software support, it is best to contact HPE directly or consult with your authorized partner.