HPE Foundation Care - Extended Service - 4 Year - Service

The HPE Foundation Care - Extended Service for 4 Years is a robust support solution that ensures your IT infrastructure remains highly available and performs at its best. With Hewlett Packard Enterprise (HPE) at the helm, you can leverage the perfect synergy of hardware and software services tailored specifically to your organizational needs. This extended service plan empowers you to maintain seamless productivity and reliability, providing peace of mind and superior support.

Key Features and Benefits of HPE Foundation Care - Extended Service

• Comprehensive Support: HPE Foundation Care offers a wide array of hardware and software services, designed to mitigate risks and enhance the uptime of your IT systems, ensuring uninterrupted business operations.
• Remote Diagnosis and On-Site Repair: Enjoy the confidence that comes with HPE’s expert technicians available for both remote diagnosis and on-site hardware repairs, facilitating rapid issue resolution and minimizing costly downtime.
• Basic Software Support: This service includes Basic Software Support for eligible hardware products, offering vital software updates, patches, and collaborative call management for select non-HPE software.
• Fast Response Time: With a 4-hour parts and labor service response time, you are guaranteed timely assistance, allowing your IT team to concentrate on critical tasks without the stress of prolonged system failures.
• Predictable Total Cost of Ownership: HPE Foundation Care enables you to operate your systems optimally while enjoying predictable costs throughout the 4-year service duration, ensuring efficiency and precise outcomes.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 4 Years
• Service Type: Hardware and software support
• Response Time: 4 Hour - Parts and Labor
• Support Coverage: HPE hardware products and selected third-party software
• Features: Remote diagnosis, on-site support, access to software updates, and patches

How to Install HPE Foundation Care - Extended Service

To install and activate your HPE Foundation Care - Extended Service, follow these steps:

1. Purchase the HPE Foundation Care service through an authorized HPE partner or directly from HPE.
2. Receive an activation code and service agreement documentation from HPE.
3. Contact your HPE support representative to register your hardware and software products that will be covered under the service.
4. Follow any additional instructions provided by HPE to ensure your systems are properly integrated into the support program.
5. Keep your contact information updated to receive notifications regarding software updates and service alerts.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware products and selected third-party software. For specific product eligibility, please contact HPE directly.
• What is the response time for support? The service includes a 4-hour parts and labor response time for any issues that may arise, ensuring prompt assistance and minimal downtime.
• Can HPE Foundation Care be extended beyond the initial 4-year period? Yes, the service can be renewed or extended upon expiration. Be sure to reach out to your HPE representative for more information.
• What kind of software updates are included? The service provides access to software updates, patches, and support for selected HPE-supported third-party software as made available by the original software manufacturer.
• How do I contact support when I need assistance? You can contact HPE support through your designated support channels, which can be found in your service agreement documentation or on the HPE website.