Description
HPE Foundation Care Extended Service for 48G SFP+ Svc delivers enterprise-grade hardware and software support to maximize uptime and reliability across your critical IT infrastructure. This 4-year service is engineered to protect your investment with proactive remote diagnostics, rapid on-site assistance when needed, and ongoing software updates that keep your environment secure and current. Whether you’re managing a dense data center, a hybrid cloud environment, or a multi-site deployment, Foundation Care provides a dependable backbone that minimizes downtime and streamlines issue resolution.
With HPE Foundation Care Extended Service, you gain a comprehensive approach to support that spans both hardware and software. The service includes remote diagnostics to detect and troubleshoot issues before they impact operations, on-site hardware repairs when required, and collaborative assistance for eligible non-HPE software to resolve complex problems quickly. The four-year duration gives you long-term protection, helping you stabilize budgeting and maintenance cycles for essential assets. You can count on fast response through Next Business Day (NBD) parts and labor, ensuring your systems return to production as soon as possible and with minimal disruption to your operations.
Strategically designed for forward-looking IT teams, this extended service keeps your environment secure with regular software updates and patches delivered remotely for covered software, plus access to updates for select HPE-supported third-party software as they’re released. New releases update service and collaborative call management further enhance your capabilities by ensuring you receive the latest software improvements and a smooth, coordinated workflow between your internal IT teams and HPE specialists. This combination of proactive monitoring, timely remediation, and ongoing software governance makes HPE Foundation Care Extended Service an essential component of a resilient, scalable IT strategy.
Investing in this 4-year plan is a practical way to simplify support, reduce total cost of ownership, and preserve uptime in mission-critical deployments. By bridging remote expertise with on-site action when necessary, Foundation Care helps you maintain stable operations, minimize business risk, and focus on strategic initiatives rather than firefighting. It is engineered to align with your operational calendars, project milestones, and maintenance windows, delivering predictable coverage and robust protection across eligible HPE hardware and software assets.
- Comprehensive coverage for hardware and software: Remote diagnostics, proactive troubleshooting, on-site hardware repair when needed, and ongoing software updates for covered products, ensuring seamless operation of your HPE infrastructure.
- 4-year service duration: Extended protection that supports long-term planning, budgeting, and asset lifecycle management for critical deployments.
- Fast response times: Next Business Day—Parts and Labor service response accelerates issue remediation and minimizes downtime in production environments.
- Software updates and third-party support: Remote access to software updates and patches for eligible HPE software, plus updates for selected HPE-supported third-party software as released by original vendors, helping you stay current and secure.
- New releases and collaborative call management: Access to the latest software improvements and a coordinated support experience that aligns your IT team with HPE specialists for efficient problem resolution.
Technical Details of HPE Foundation Care - Extended Service - 4 Year - Service f 48g Sfp+ Svc
Service scope: Comprehensive coverage for eligible HPE hardware and software, including remote diagnostics, troubleshooting, and on-site hardware repair as needed.
Duration: 4 years from the service start date, providing long-term protection and maintenance for critical assets.
Support modalities: Remote technical support for software, access to software updates and patches, and on-site assistance to resolve hardware issues promptly.
Software coverage: Basic Software Support for eligible HPE software, with updates for selected HPE-supported third-party software as they are released by the original software vendor.
Response time: Next Business Day—Parts and Labor service response to ensure rapid incident handling and minimal disruption.
Service features: New releases update service, Collaborative Call Management, and remote diagnostics to help your team stay aligned with the latest improvements and best practices.
- On-site support: Included where required to resolve hardware issues and restore full functionality on your schedule.
How to Install HPE Foundation Care - Extended Service - 4 Year - Service f 48g Sfp+ Svc
Activating HPE Foundation Care is designed to be straightforward and predictable, ensuring your organization can leverage this extended service with minimal disruption to your operations. The following steps outline a typical activation workflow, aligning with standard enterprise procurement and deployment processes:
- Step 1 — Gather contract details and product identifiers: Collect the eligible product serial numbers, SKUs/UPC codes, and the service contract documentation that proves eligibility for Foundation Care Extended Service.
- Step 2 — Initiate activation with HPE: Contact your HPE account representative or use the HPE Support/Portal to start the activation process for the 4-year service. Provide the product identifiers, service start date, and any scheduling constraints.
- Step 3 — Confirm coverage and scope: Review the service coverage, including hardware eligibility, software coverage, remote diagnostics, and on-site service parameters. Confirm the start date and any special requirements for your environment.
- Step 4 — Receive activation documentation: Obtain the official activation confirmation, service level details (including Next Business Day response), and contact information for the dedicated support channel.
- Step 5 — Monitor and manage coverage: Use the HPE portal or your account team to monitor status, coordinate future software updates, and request on-site support when required.
In practice, organizations typically align activation with maintenance windows or project milestones, ensuring that coverage begins precisely when systems are in scope and the IT team is available to coordinate any required on-site visits. By following these steps, your environment can transition smoothly into a predictable service posture that enhances uptime, improves incident response, and reinforces overall operational resilience.
Frequently asked questions
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Q: What is HPE Foundation Care Extended Service?
A: It is a four-year service plan that provides comprehensive hardware and software support for eligible HPE products, including remote diagnostics, software updates, and on-site hardware repair when necessary, with a fast Next Business Day response.
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Q: What does the 4-year duration cover?
A: The 4-year duration covers the service period from the agreed start date, delivering ongoing protection, maintenance, and access to updates for eligible hardware and software assets.
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Q: Which components are covered?
A: The service covers eligible HPE hardware and software, with remote diagnostics, troubleshooting, on-site assistance if required, and software updates for covered products. It also includes access to updates for select HPE-supported third-party software as released by the vendor.
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Q: What is the response time?
A: The service features Next Business Day—Parts and Labor, ensuring rapid incident handling and minimizing downtime in production environments.
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Q: What operational benefits does this service offer?
A: By reducing downtime, enabling proactive issue detection, providing coordinated support through Collaborative Call Management, and delivering timely software updates, Foundation Care Extended Service helps you sustain performance, security, and compliance across your IT landscape.
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