HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year is a comprehensive support solution tailored for businesses looking to enhance the reliability and performance of their IT infrastructure. With this extended service from Hewlett Packard Enterprise (HPE), you can be assured that your hardware and software will receive consistent, expert support, allowing your operations to run smoothly without any interruptions. Here’s a closer look at what makes HPE Foundation Care essential for your IT environment:

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT infrastructure remains highly available and functional.
• Remote Diagnosis & On-Site Repair: This service includes remote diagnosis and support, along with on-site hardware repair when necessary, allowing for quick resolution of issues without significant downtime.
• Software Updates & Patches: Gain access to the latest software updates and patches for HPE-supported products, ensuring your software is always up-to-date, secure, and efficient.
• Collaborative Call Management: For selected third-party software, enjoy collaborative call management that helps your IT team address challenges in conjunction with HPE’s technical resources.
• Maximized Investment Protection: With HPE Foundation Care, you protect your investment while enhancing reliability and performance, ensuring you get the most out of your IT infrastructure.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Response Time: 4 Hour - Parts and Labor service response time for timely issue resolution
• Support Coverage: Available for HPE hardware products and selected third-party software
• Service Features: Includes remote diagnosis, technical support, software updates, and on-site repairs as needed

How to Install HPE Foundation Care

To install and activate your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care service option that best suits your IT infrastructure needs.
2. Contact HPE support to verify your eligible hardware and software products.
3. Follow the instructions provided by HPE for service activation and installation, ensuring that your IT team is aligned with the service protocols.
4. Schedule an initial consultation with HPE technical resources to familiarize your team with support processes and how to access services efficiently.

Frequently Asked Questions

• What is covered under HPE Foundation Care? HPE Foundation Care covers comprehensive hardware and software support, including remote diagnosis, on-site hardware repairs, software updates, and collaborative call management for selected third-party software.
• How long is the service duration? The HPE Foundation Care service is offered for a duration of 5 years, ensuring long-term support for your IT infrastructure.
• What is the response time for service requests? The service boasts a 4-hour parts and labor response time, ensuring prompt resolution of issues to minimize downtime.
• Is software support included in the service? Yes, HPE Foundation Care includes software support for eligible HPE products, providing access to software updates and patches.
• How can I contact HPE support for assistance? You can contact HPE support through their official website or by calling their customer support hotline for immediate assistance with your service needs.