HPE Foundation Care - Extended Service - 5 Year - Service

Experience unparalleled reliability and support for your IT infrastructure with the HPE Foundation Care - Extended Service - 5 Year. This comprehensive service solution from Hewlett Packard Enterprise (HPE) is designed to enhance the availability and performance of your hardware and software systems, providing your business with peace of mind and the resources needed to resolve issues quickly and efficiently.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive support for both hardware and software, ensuring that your IT infrastructure operates smoothly. Benefit from remote diagnosis and on-site hardware repair when necessary, alongside remote technical support for software issues.
• Rapid Response Times: Experience a remarkable 4-hour response time for parts and labor services, ensuring that any issues are addressed promptly to minimize downtime and maximize productivity.
• Access to Software Updates: Stay current and secure with access to software updates and patches for both HPE and selected third-party products, helping to maintain compatibility and enhance performance.
• Collaborative Call Management: Leverage collaborative call management for eligible non-HPE software products, streamlining the support process and enhancing your IT team's efficiency.
• Extended Service Duration: With a service duration of 5 years, HPE Foundation Care provides long-term reliability and support, ensuring your IT systems remain dependable throughout their lifecycle.

Technical Details of HPE Foundation Care - Extended Service - 5 Year

• Service Type: Extended Service Plan
• Duration: 5 Years
• Service Coverage: Hardware and Software Support
• Response Time: 4 Hours for Parts and Labor
• Support Channels: Remote Diagnosis, On-Site Repair, Access to Software Updates

How to Install HPE Foundation Care - Extended Service - 5 Year

To get started with HPE Foundation Care - Extended Service:

• Contact your HPE representative or authorized reseller to inquire about service eligibility and coverage for your hardware and software products.
• Complete the necessary documentation to activate your service agreement.
• Once activated, familiarize yourself with the support resources available, including how to reach remote technical support.
• Utilize the service for ongoing maintenance, updates, and repairs as needed throughout the duration of your service plan.

Frequently Asked Questions

• What is included in the HPE Foundation Care - Extended Service? The service includes comprehensive support for both hardware and software, remote diagnosis and support, on-site hardware repair, and access to software updates and patches.
• How quickly can I expect a response to service requests? HPE Foundation Care guarantees a 4-hour response time for parts and labor support, ensuring your issues are addressed swiftly.
• Can I include third-party software in my support plan? Yes, HPE Foundation Care offers collaborative call management for selected non-HPE software products, subject to eligibility.
• How long does the service last? The HPE Foundation Care - Extended Service lasts for 5 years, providing long-term support and reliability.
• How do I access software updates? Once you are enrolled in the service, you will have remote access to software updates and patches for both HPE and eligible third-party products.