HPE Foundation Care - Extended Service - 5 Year - Service

Ensure the reliability and longevity of your IT infrastructure with HPE Foundation Care - Extended Service. This 5-year service agreement is designed to provide comprehensive hardware and software support, maintaining the performance and availability of your critical systems, so you can focus on driving your business forward. With expert assistance from Hewlett Packard Enterprise (HPE), this service covers everything from remote diagnosis to on-site repairs, ensuring that your technology runs smoothly and efficiently.

• Comprehensive Coverage: HPE Foundation Care delivers extensive support for both hardware and software, ensuring your IT environment remains operational and effective.
• Expert Technical Support: Gain peace of mind knowing that HPE’s skilled technicians are just a call away, ready to assist with troubleshooting and problem resolution for HPE and selected third-party products.
• Quick Solutions: The service includes on-site hardware repairs, guaranteeing rapid response times to minimize downtime and maintain your business continuity.
• Software Updates: Enjoy access to essential software updates and patches that keep your systems secure and up to date, while also benefiting from updates for selected third-party software.
• Enhanced Productivity: With a 4-hour parts and labor response time, HPE Foundation Care ensures that any hardware or software issues are addressed swiftly, helping to boost your team’s productivity.

Technical Details of the Product

The HPE Foundation Care - Extended Service includes the following technical specifications:

• Service Duration: 5 Years
• Response Time: 4 Hours for Parts and Labor
• Support Type: Remote diagnosis, on-site hardware repair, and software support
• Coverage: HPE hardware and selected third-party products
• Software Updates: Includes updates and patches for supported software

How to Install

Installation of the HPE Foundation Care - Extended Service is straightforward:

1. Contact your HPE representative to discuss service eligibility and coverage details for your existing hardware and software.
2. Complete the necessary agreements and provide your device details to initiate the service.
3. Once your service is activated, you will receive confirmation and instructions on how to access technical support.
4. In the event of any hardware or software issues, simply reach out to HPE support for immediate assistance.

Frequently Asked Questions

1. What products are covered under the HPE Foundation Care service?

The service covers a wide range of HPE hardware products, as well as selected third-party software. For a complete list of eligible products, please contact HPE directly.

2. How can I access technical support?

Technical support can be accessed through HPE’s dedicated support line or online portal, where you can log support tickets and receive updates on your service requests.

3. Is there an additional cost for on-site repairs?

No, on-site hardware repairs are included as part of the HPE Foundation Care service, ensuring you receive the support you need without unexpected costs.

4. What happens if I need software updates?

HPE Foundation Care provides access to software updates and patches as they become available, ensuring your systems are always secure and up to date.

5. Can I upgrade my service plan?

Yes, HPE offers flexible service options. You can discuss potential upgrades or changes to your service plan with your HPE representative.