HPE Foundation Care - Extended Service - 5 Year - Service

Enhance your IT infrastructure's reliability and performance with the HPE Foundation Care - Extended Service - 5 Year. This comprehensive service solution is designed to provide you with expert support, ensuring that both your hardware and software are maintained optimally. With HPE's team of technical resources at your disposal, you can focus on your core business while we take care of your IT needs.

• Comprehensive Support: Enjoy both hardware and software support, with HPE's team assisting your IT department in resolving any issues that may arise with HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis and support services for hardware products, with the option for on-site repairs when necessary, ensuring minimal downtime.
• Software Updates and Patches: Gain access to essential software updates and patches, both for HPE products and selected third-party software, keeping your systems up-to-date and secure.
• Quick Response Time: Experience a rapid 4-hour parts and labor service response time, ensuring that your IT infrastructure remains operational and efficient without unnecessary delays.
• Long-Term Coverage: With a 5-year service duration, you can rest assured that your IT system is protected, adding value and reliability throughout the life of your investment.

Technical Details of HPE Foundation Care - Extended Service - 5 Year

• Service Type: Extended Care for Hardware and Software
• Duration: 5 Years
• Response Time: 4 Hour Parts and Labor
• Included Services: Remote Diagnosis, On-Site Repair, Software Updates
• Eligibility: Supports HPE hardware products and selected third-party software

How to Install

To install HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care service from an authorized HPE partner or directly from HPE.
2. Contact HPE support to register your hardware and software products for coverage under the Foundation Care service.
3. Ensure your IT team is trained on how to access HPE support channels for both hardware and software issues.
4. Keep your contact information updated with HPE for seamless communication regarding service updates and support.
5. Enjoy peace of mind knowing that expert support is just a call away for the duration of your service agreement.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

The service covers a wide range of HPE hardware products, as well as selected third-party software solutions. Contact HPE for detailed eligibility information.

How do I access support services?

Support services can be accessed through HPE's customer support channels, which include phone, email, and online chat options. Ensure you have your product information ready when contacting support.

What is the typical response time for on-site repairs?

The standard response time for parts and labor service is 4 hours, meaning you can expect prompt assistance if an on-site repair is needed.

Are software updates included in the service?

Yes, HPE Foundation Care includes remote technical support and access to necessary software updates and patches for both HPE products and selected third-party software.

How do I renew my service agreement?

Renewal of your service agreement can be done through your HPE account manager or authorized partner. Make sure to initiate the renewal process before your current service period ends to avoid any lapse in coverage.