HPE Foundation Care - Extended Service - 5 Year - Service

HPE Foundation Care - Extended Service - 5 Year - Service is designed to enhance the reliability and availability of your IT infrastructure through comprehensive support for hardware and software. With HPE's expert technical resources, you can ensure that both your HPE and selected third-party products receive the utmost care and support, allowing your IT team to focus on more strategic initiatives.

• Comprehensive Hardware and Software Support: HPE Foundation Care provides extensive support for both hardware and software, ensuring that you can resolve technical issues quickly and efficiently, minimizing downtime.
• Remote Diagnosis and On-Site Hardware Repair: The service includes remote diagnosis to identify issues swiftly, along with on-site hardware repair when necessary, ensuring that your systems are running smoothly at all times.
• Collaborative Call Management: For eligible HPE hardware products, you can benefit from Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring seamless communication and issue resolution.
• Access to Software Updates and Patches: HPE Foundation Care provides remote technical support and access to crucial software updates and patches for both HPE-supported products and select third-party software, keeping your systems secure and up-to-date.
• Fast Response Times: With a remarkable 4 Hour - Parts and Labor service response time, you can rely on timely assistance that enhances the dependability of your IT operations.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 5 Years
• Service Type: Extended hardware and software care
• Response Time: 4 Hours for Parts and Labor
• Supported Products: HPE hardware and specific third-party software
• Support Features: Remote diagnosis, on-site repair, software updates

How to Install HPE Foundation Care - Extended Service

Installing HPE Foundation Care is straightforward:

1. Contact HPE to purchase the HPE Foundation Care - Extended Service plan for your eligible products.
2. Ensure all necessary hardware and software information is available for the setup process.
3. Once purchased, you will receive detailed instructions on how to activate the service.
4. Communicate with your IT team to inform them of the new support structure and how to utilize it effectively.
5. Regularly monitor updates and take advantage of the remote diagnosis and support offered.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware products and selected third-party software. Please contact HPE for specific eligibility details.
• What is the average response time for service requests? The average response time for parts and labor service is 4 hours, ensuring that issues are addressed promptly.
• How can I access software updates? Software updates can be accessed through the HPE Foundation Care service, which provides remote support and updates for both HPE and select third-party software products.
• Is on-site support included? Yes, on-site hardware repair is included if remote diagnosis indicates that it is necessary to resolve an issue.
• How long does the service last? HPE Foundation Care - Extended Service lasts for 5 years, providing you with long-term support to maximize the efficiency of your IT infrastructure.