HPE Foundation Care - Extended Service - 5 Year - Service

HPE Foundation Care - Extended Service - 5 Year - Service is an essential offering designed to ensure the optimal performance and longevity of your IT infrastructure. This service combines comprehensive hardware and software support, delivered by Hewlett Packard Enterprise (HPE) technical experts. With HPE Foundation Care, you can rest assured that your IT ecosystem is in capable hands, allowing you to focus on your core business operations.

• Comprehensive Coverage: HPE Foundation Care encompasses both hardware and software support, ensuring that all aspects of your IT infrastructure are continuously monitored and maintained.
• On-Site Support: In the event of a hardware issue, HPE provides on-site repair services, minimizing downtime and ensuring your systems are back up and running as quickly as possible.
• Remote Diagnosis and Support: Benefit from expert remote technical assistance, allowing for quick diagnosis and resolution of hardware and software problems without the need for an on-site visit.
• Predictable Cost of Ownership: With a clear pricing structure and extended service duration, HPE Foundation Care helps you manage your IT budget effectively while maximizing productivity.
• Fast Response Times: Enjoy a swift 4-hour parts and labor response time, ensuring minimal disruption to your operations and enhanced dependability.

Technical Details of Product

• Service Type: Extended Hardware and Software Support
• Duration: 5 Years
• Response Time: 4 Hours for Parts and Labor
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, access to software updates and patches for eligible products.
• Support for: HPE hardware and selected third-party software products

How to Install

To activate your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care service through an authorized HPE dealer or directly from HPE.
2. Register your eligible HPE hardware and software products on the HPE support portal.
3. Receive confirmation of your service activation along with details on how to access support resources.
4. Begin using your service by reaching out to HPE technical support for any hardware or software assistance needed.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?

  HPE Foundation Care includes comprehensive hardware and software support, remote technical assistance, on-site repairs, and access to software updates and patches for eligible products.

• How quickly can I expect support?

  The service includes a 4-hour response time for parts and labor, ensuring quick resolution of issues.

• Can I use HPE Foundation Care for third-party software?

  Yes, HPE Foundation Care supports selected third-party software products in addition to HPE hardware.

• What is the duration of the service?

  The HPE Foundation Care service is available for a duration of 5 years.

• Is training available for using HPE Foundation Care services?

  HPE provides resources and documentation to help you understand how to utilize the Foundation Care services effectively.