HPE Foundation Care - Extended Service - 5 Year - Service

Ensure the longevity and reliability of your IT infrastructure with the HPE Foundation Care - Extended Service - 5 Year. This comprehensive service is designed to provide unparalleled support for both hardware and software, helping to maintain optimal performance and availability for your critical systems. By partnering with Hewlett Packard Enterprise (HPE), your IT team gains access to expert technical resources who are dedicated to resolving any issues that arise swiftly and efficiently.

• Comprehensive Hardware Support: HPE Foundation Care includes remote diagnosis and support, ensuring that you receive immediate assistance for hardware issues. If the situation demands, on-site hardware repair is also available, so you can resolve problems quickly and minimize downtime.
• Robust Software Services: This service provides remote technical support for eligible software products, along with access to crucial software updates and patches. HPE also offers updates for selected third-party software, ensuring that your systems are always running the latest versions.
• Next Business Day Response: Enjoy the confidence of knowing that HPE offers Next Business Day service for parts and labor. This feature guarantees prompt service, allowing your business operations to continue smoothly without significant interruptions.
• Five-Year Duration: With a commitment to long-term reliability, the HPE Foundation Care - Extended Service lasts for five years. This duration offers peace of mind, ensuring that your IT infrastructure is supported throughout its lifecycle to maximize productivity and efficiency.
• Customized Support with Call Management: In addition to basic software support, HPE provides Collaborative Call Management for selected non-HPE software. This tailored approach helps you manage your support needs effectively, ensuring that you have the right resources at your fingertips.

Technical Details of Product

• Service Duration: 5 Years
• Support Type: Hardware and Software
• Response Time: Next Business Day for parts and labor
• Remote Support Availability: Yes
• On-site Repair Availability: Yes, if necessary

How to Install

Installing HPE Foundation Care is streamlined to ensure you can quickly leverage its benefits. To get started:

1. Contact your HPE representative to confirm your eligibility and to discuss which hardware and software products are covered under this service.
2. Complete any necessary agreements or contracts to activate your extended service plan.
3. Once your service is activated, you will receive detailed instructions on how to access remote support and submit service requests.
4. Ensure your IT team is aware of the support protocols and how to utilize the provided resources effectively.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

The service covers a range of HPE hardware and eligible software products, including selected third-party software. It is advisable to contact HPE for specific product eligibility.

How does the Next Business Day service work?

Next Business Day service means that any required parts or labor will be delivered the next business day, ensuring minimal disruption to your operations.

Is on-site support always available?

On-site support is available when remote diagnosis indicates that it is necessary to resolve a hardware issue. Your HPE support team will determine the best course of action based on the situation.

Can I access software updates for third-party products?

Yes, HPE Foundation Care includes access to software updates for selected third-party products as provided by the original software manufacturer.

What should I do if I experience a problem?

In the event of a problem, you can reach out to HPE's remote support team via the designated channels provided upon activation of your service plan. They will assist you in diagnosing and resolving your issues.