HPE Foundation Care - Extended Service - 5 Year - Service

HPE Foundation Care - Extended Service - 5 Year - Service is designed to significantly enhance the reliability and availability of your IT infrastructure. This comprehensive service plan offers robust hardware and software support, ensuring your systems run smoothly and efficiently, backed by the expertise of Hewlett Packard Enterprise (HPE). With HPE Foundation Care, you gain peace of mind knowing that both your hardware and software are covered, allowing your IT team to focus on strategic initiatives rather than troubleshooting issues.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, delivering expert support from HPE technical resources that collaborate with your IT team to resolve any challenges that arise.
• On-Site Hardware Repair: For hardware products covered by HPE Foundation Care, the service includes remote diagnosis as well as on-site hardware repairs when necessary, ensuring fast and efficient solutions for any operational disruptions.
• Software Updates and Patches: The service includes remote technical support and access to essential software updates and patches for both HPE and selected third-party products, helping you maintain optimal performance and security.
• Quick Response Times: Experience minimized downtime with a 4-Hour response time for parts and labor, enabling your operations to maintain efficiency and productivity.
• Long-Term Coverage: This service extends for a duration of 5 years, providing sustained support and protection for your investments, ensuring continuous reliability of your IT systems.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Response Time: 4 Hours for Parts and Labor
• Coverage: Includes hardware and software products from HPE and selected third-party vendors
• Support Type: Remote and on-site support
• Update Frequency: As new releases and patches are made available by HPE and third-party manufacturers

How to Install HPE Foundation Care

To activate your HPE Foundation Care - Extended Service, follow these steps:

1. Purchase the HPE Foundation Care service package through authorized HPE resellers or directly from HPE.
2. Once purchased, you will receive a confirmation email with your service contract details.
3. Contact HPE customer support to register your hardware and software products under the Foundation Care service.
4. Provide any necessary information regarding your IT environment and specific devices that require coverage.
5. Once registered, you are all set to enjoy the benefits of comprehensive support for the next five years!

Frequently Asked Questions (FAQs)

1. What types of products are covered under HPE Foundation Care?

HPE Foundation Care covers a range of HPE hardware products, as well as selected third-party software products. For detailed information on specific products, please contact HPE directly.

2. Can I customize my service plan?

While the HPE Foundation Care service plan offers comprehensive coverage, you can contact HPE representatives to discuss your needs and explore potential customization options.

3. How often are software updates provided?

Software updates and patches are provided as they are made available by HPE and third-party manufacturers. You will receive notifications regarding any new updates.

4. What should I do if I require support outside of normal business hours?

HPE Foundation Care typically provides support during standard business hours. However, you can inquire about premium support options that include after-hours assistance if your organization requires it.

5. How does the on-site repair process work?

In the event that remote diagnosis cannot resolve the issue, HPE will dispatch a technician to your location to perform on-site repairs as quickly as possible to minimize downtime.