HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service offers a vital safety net for your organization’s IT infrastructure. By providing comprehensive hardware and software support, this service ensures that your systems remain resilient, reliable, and ready to meet the demands of a constantly evolving technological landscape. Backed by Hewlett Packard Enterprise (HPE), this plan is specifically designed to maximize the availability of your systems, minimize downtime, and provide peace of mind for your IT operations.

• Comprehensive Support: Benefit from detailed hardware and software services that enhance the reliability of your IT infrastructure, covering a wide range of needs and ensuring smooth operation.
• Remote Diagnosis and Support: HPE offers immediate remote diagnosis and troubleshooting solutions to quickly resolve issues without the need for on-site visits, saving time and resources.
• On-Site Hardware Repair: In case of hardware issues, on-site technicians are dispatched promptly to handle repairs, ensuring minimal disruption to your daily operations.
• Basic Software Support: This service includes basic software support for eligible HPE hardware products and collaborative call management for selected non-HPE software, allowing for comprehensive troubleshooting.
• Timely Updates: Gain access to essential software updates, patches, and updates for selected third-party software products to keep your systems running smoothly and securely.

Technical Details of HPE Foundation Care - Extended Service

• Duration: 5 Years
• Service Type: Hardware and Software support
• Response Time: 4 Hour Parts and Labor service response time
• Includes: Remote technical support, access to software updates, on-site hardware repair, basic software support.
• Eligibility: Coverage may vary; contact HPE for specific eligible products.

How to Install HPE Foundation Care - Extended Service

To install the HPE Foundation Care - Extended Service, follow these steps:

1. Contact HPE: Reach out to HPE to confirm eligibility for your specific hardware and software products.
2. Purchase Service: Complete the purchase of the HPE Foundation Care service through your HPE representative or authorized reseller.
3. Receive Confirmation: After purchase, you will receive a confirmation of your service agreement and further instructions.
4. Set Up Support Access: Ensure your IT team has access to HPE’s support resources, including systems for remote diagnosis and support.
5. Utilize Services: Start utilizing remote support, updates, and on-site repair services as needed to maintain your IT infrastructure.

Frequently Asked Questions

• What does HPE Foundation Care cover? HPE Foundation Care provides support for both hardware and software issues, including on-site repairs and access to software updates.
• How quickly can I expect support? With a 4-hour response time for parts and labor, you can expect prompt assistance from HPE technical support.
• Is this service applicable to third-party software? Yes, HPE Foundation Care includes collaborative call management for selected non-HPE software products.
• How do I know if my products are eligible? Contact HPE directly for information regarding eligible hardware and software products covered under this service.
• What is the duration of the HPE Foundation Care service? The service is offered for a duration of 5 years, ensuring long-term support for your IT infrastructure.