HPE Foundation Care - Extended Service - 5 Year - Service

HPE Foundation Care - Extended Service - 5 Year - Service is your ultimate solution for ensuring the longevity and reliability of your IT infrastructure. Designed to provide comprehensive support for both hardware and software, this service not only enhances the availability of your systems but also empowers your IT team to tackle challenges head-on with the backing of Hewlett Packard Enterprise (HPE) technical resources. With a commitment to resolving hardware and software issues, HPE Foundation Care extends far beyond typical support, ensuring your organization remains productive and efficient.

• Comprehensive Support: HPE Foundation Care offers exhaustive hardware and software services that effectively cater to IT infrastructure needs, ensuring minimal downtime and maximum availability.
• Remote Diagnosis and On-site Repair: Enjoy peace of mind knowing that HPE provides remote diagnosis and support. When needed, on-site hardware repairs are available to resolve issues swiftly and efficiently.
• Software Updates and Patches: Stay current with all software updates and patches. HPE Foundation Care ensures that your software products, including selected third-party applications, are consistently up-to-date and functional.
• Timely Response Times: With a rapid 4 Hour Parts and Labor service response time, you can count on HPE to deliver timely solutions that minimize disruptions to your operations.
• Long-term Reliability: The 5-year service duration of HPE Foundation Care guarantees sustained support and reliability, helping you plan for the future with confidence.

Technical Details of Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Coverage: Includes hardware and software services
• Response Time: 4 hours for parts and labor
• Remote Support: Available for all covered products
• On-site Support: As required to resolve hardware issues

How to Install

To install and activate the HPE Foundation Care service, follow these steps:

1. Contact your HPE sales representative to purchase the HPE Foundation Care service package.
2. Upon purchase, you will receive a service agreement detailing coverage and support options.
3. Set up an initial consultation with HPE technical resources to assess your IT infrastructure needs.
4. Implement any necessary recommendations provided by HPE to optimize your infrastructure for support.
5. Access HPE's support portal to start utilizing remote technical support and software updates.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes comprehensive hardware and software support, remote diagnosis, on-site repair, access to software updates, and more.
• How quickly can I expect a response from HPE? HPE guarantees a 4-hour response time for parts and labor, ensuring timely resolution of issues.
• Is this service available for third-party software? Yes, HPE Foundation Care includes basic support for selected third-party software products, subject to eligibility.
• What is the duration of the service? The HPE Foundation Care service is offered for a duration of 5 years, allowing for long-term reliability.
• How can I contact HPE for support? You can reach out to HPE through their support portal or contact your HPE sales representative for assistance.