HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is an essential support solution designed to enhance your IT infrastructure's reliability and availability. With comprehensive hardware and software services, this offering ensures that both your HPE and selected third-party products receive the expert care they need. HPE's technical resources work in tandem with your IT team to resolve any issues swiftly and effectively, allowing you to focus on your core business operations. Discover how HPE Foundation Care can safeguard your investment while providing peace of mind through its extensive coverage and support features.

• Comprehensive Support: HPE Foundation Care includes both hardware and software support, ensuring that you have access to expert assistance tailored to your specific needs.
• Remote Diagnosis and On-Site Repair: The service features remote diagnosis and support, as well as on-site hardware repair when necessary, ensuring a swift resolution to hardware issues.
• Software Updates and Patches: Gain access to essential software updates and patches for your HPE-supported software products, enhancing security and performance.
• Quick Response Time: With a 4 Hour - Parts and Labor service response time, you can count on maximum efficiency and minimal downtime for your business operations.
• Cost-Effective Solutions: The parts and labor service characteristics help minimize inventory costs while maximizing dependability, making it a budget-friendly choice for enterprises.

Technical Details of HPE Foundation Care - Extended Service

Service Duration: 5 Years

Service Type: Hardware and Software Support

Response Time: 4 Hour - Parts and Labor

Remote Support: Yes

On-Site Repair: Yes

Includes Basic Software Support and Collaborative Call Management for selected non-HPE software.

How to Install HPE Foundation Care - Extended Service

Installing the HPE Foundation Care service is straightforward:

1. Contact HPE or your authorized reseller to purchase the extended service for your eligible HPE hardware and software products.
2. After purchase, you will receive confirmation of your service agreement along with instructions on how to access support.
3. Ensure that your IT team is familiar with the support process, including how to escalate issues and request on-site repairs when necessary.
4. Regularly check for software updates and patches provided through HPE to maintain your systems' optimal performance.

Frequently Asked Questions

1. What products are covered by HPE Foundation Care?

HPE Foundation Care covers a range of HPE hardware products as well as selected third-party software products. For specific eligibility, please contact HPE directly.

2. What is the response time for on-site service?

The HPE Foundation Care service guarantees a 4-hour response time for parts and labor, ensuring that your issues are addressed promptly.

3. Does the service include software updates?

Yes, HPE Foundation Care provides access to software updates and patches for HPE-supported software products, which helps keep your systems secure and efficient.

4. Can I request service for non-HPE software?

Yes, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software, depending on eligibility.

5. How do I get support if I encounter a problem?

You can reach out to HPE's support team via the contact information provided in your service agreement. They will guide you through the troubleshooting process and escalate the issue if needed.