HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is the ultimate solution for businesses looking to enhance their IT infrastructure reliability and performance. This service plan is designed to protect your investment by ensuring that your technology is always running at its best. With a comprehensive offering that includes on-site maintenance, parts replacement, and 24 x 7 support, you can enjoy peace of mind knowing that expert help is always within reach.

• 24 x 7 x 4 Hour Support: Enjoy round-the-clock access to technical support and a guaranteed 4-hour response time for parts and labor, ensuring your systems are back up and running as quickly as possible.
• On-site Maintenance: With on-site services, get direct assistance without the hassle of travel. Our technicians will come to your location to resolve issues, minimizing downtime.
• Comprehensive Parts Replacement: Benefit from parts replacement services that ensure your equipment operates at peak efficiency. Our commitment to using high-quality components means increased reliability.
• Cost-Effective Inventory Management: Reduce your inventory costs through our parts and labor service characteristics. You can minimize spare parts on hand while still maintaining maximum dependability.
• Long-Term Coverage: The 5-year duration of this service ensures you’re covered for an extended period, giving you the confidence that your technology will perform optimally over time.

Technical Details of the Product

• Service Type: Extended on-site maintenance and support
• Service Duration: 5 years
• Support Availability: 24 x 7
• Response Time: 4 hours for parts and labor
• Service Includes: Parts replacement and labor

How to Install

Setting up the HPE Foundation Care - Extended Service is simple and straightforward. Once you purchase the service, you will receive an activation code. Follow these steps:

1. Contact HPE customer support to register your service using the activation code.
2. Provide details about your existing equipment and any specific service needs.
3. Schedule an on-site visit if necessary, or simply enjoy the peace of mind that support is available around the clock.
4. Keep your service documentation handy for quick reference and service requests.

Frequently Asked Questions

What is the response time for support?

The HPE Foundation Care - Extended Service guarantees a response time of 4 hours for parts and labor, ensuring minimal disruption to your business operations.

Is this service available for all HPE products?

This service is designed for a wide range of HPE products. Please check with HPE support to confirm compatibility with your specific equipment.

Can I extend the service after the initial 5 years?

Yes, you can extend your service plan after the initial 5-year period. HPE will provide you with options to continue coverage for your equipment.

What happens if I need support outside of standard business hours?

The HPE Foundation Care - Extended Service offers 24 x 7 support, so you can rest assured that expert help is available whenever you need it.

Are parts covered under this service plan?

Yes, the service plan includes comprehensive parts replacement to ensure your equipment runs reliably. This also helps to minimize your inventory costs.