HPE Foundation Care - Extended Service - 5 Year - Service

HPE Foundation Care - Extended Service - 5 Year - Service is designed to enhance the reliability and performance of your IT infrastructure. With comprehensive hardware and software support, this service ensures that your critical systems remain operational, backed by the expertise of Hewlett Packard Enterprise (HPE) technical resources. By partnering with your IT team, HPE Foundation Care helps to swiftly resolve hardware and software issues, ensuring minimal disruption to your business operations.

• Comprehensive Support: HPE Foundation Care delivers a blend of hardware and software support, ensuring that all your IT needs are met. This service covers both HPE and select third-party products, providing a holistic approach to your IT management.
• Remote and On-Site Assistance: The service includes remote diagnosis and support, along with on-site hardware repair when necessary. This dual support model ensures that your issues are addressed promptly, whether they can be resolved remotely or require on-site intervention.
• Software Updates and Patches: With HPE Foundation Care, you gain access to crucial software updates and patches for covered products. This allows you to keep your systems up to date with the latest features and security improvements, safeguarding your infrastructure against vulnerabilities.
• Quick Response Times: HPE's commitment to service excellence is reflected in their 4-hour parts and labor response time. This ensures that any issues you encounter will be addressed in a timely manner, minimizing downtime and maintaining business continuity.
• Predictable Total Cost of Ownership: The service plan offers predictable costs over a 5-year duration, allowing for better budget management. You can avoid unexpected expenses while ensuring that your IT infrastructure remains optimally maintained.

Technical Details of Product

• Service Duration: 5 Years
• Hardware Support: Remote diagnosis, on-site hardware repair
• Software Support: Basic Software Support, access to updates and patches
• Response Time: 4 Hour - Parts and Labor service response
• Eligibility: Coverage includes HPE hardware products and selected third-party software

How to Install

To get started with HPE Foundation Care, follow these steps:

1. Contact HPE sales or your authorized HPE partner to purchase the Foundation Care - Extended Service.
2. Provide details of your current IT infrastructure and discuss eligible products for coverage.
3. Upon successful registration, you will receive confirmation and additional information regarding your service coverage.
4. For any specific installation procedures related to hardware or software, refer to the product documentation provided by HPE.
5. Activate your service by ensuring your HPE products are registered and recognized within the HPE support system.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?

  HPE Foundation Care covers HPE hardware and selected third-party products. Contact HPE for a detailed list of eligible products.

• Can I upgrade my HPE Foundation Care service?

  Yes, you can upgrade your service package. Please consult with your HPE representative for available options and pricing.

• How does remote support work?

  HPE provides remote support via phone or online tools. Our technical experts will diagnose issues and guide you through troubleshooting steps.

• What is the process for on-site support?

  If remote support cannot resolve the issue, HPE will dispatch a technician to your location within the specified response time.

• Are software updates included in the service?

  Yes, HPE Foundation Care includes access to software updates and patches for covered products, ensuring your systems are up-to-date.