HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is designed to provide businesses with unparalleled support for their IT infrastructure. This extensive service ensures that both hardware and software components are maintained at optimal performance levels, allowing your organization to focus on its core activities without the burden of technical issues. With HPE Foundation Care, you gain access to a range of support options tailored to meet your specific needs, delivering peace of mind and reliability.

• Comprehensive Support: The HPE Foundation Care Service encompasses both hardware and software support, giving you access to HPE's technical resources who work closely with your IT team for seamless problem resolution.
• On-Site Hardware Repair: In cases where remote diagnosis is insufficient, the service includes on-site hardware repair, ensuring that issues are resolved quickly and efficiently to minimize downtime.
• Basic Software Support: For eligible HPE hardware products, you receive Basic Software Support that includes remote technical assistance and access to vital software updates and patches, enhancing your software's reliability.
• Next Business Day Response: The service guarantees a Next Business Day response for parts and labor, ensuring that your IT operations can continue smoothly without long interruptions.
• Extended Duration: With a service duration of five years, the HPE Foundation Care offers long-term support, ensuring continuous efficiency and reliable results throughout the lifespan of your IT infrastructure.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended Service
• Duration: 5 Years
• Response Time: Next Business Day for parts and labor
• Supported Products: HPE hardware and selected third-party products
• Support Availability: Remote diagnosis and on-site repair options

How to Install HPE Foundation Care Service

To install and activate the HPE Foundation Care - Extended Service:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Once purchased, you will receive confirmation and instructions via email.
3. Ensure that your hardware and software systems are registered with HPE.
4. Set up an initial consultation with HPE technical resources to discuss your specific needs.
5. Begin utilizing the support services as required, ensuring you have the necessary information readily available for quick resolution of issues.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

The service covers eligible HPE hardware products and selected third-party software. To verify eligibility, please consult with HPE directly.

How does remote diagnosis work?

HPE technical experts utilize remote tools to diagnose hardware and software issues, allowing for rapid identification of problems and implementation of solutions without the need for on-site visits in many cases.

Is on-site support guaranteed?

Yes, on-site support is included as part of the HPE Foundation Care Service when remote diagnosis cannot resolve the issue swiftly.

What is the response time for service requests?

The HPE Foundation Care - Extended Service guarantees a Next Business Day response time for parts and labor, ensuring you receive timely support.

Can I extend my service beyond five years?

Yes, you can inquire about extending your service agreement with HPE prior to the expiration of your current service term.