HPE Foundation Care - Extended Service - 5 Year - Service 24g Sfp+ Svc

HPESKU: 7572840

Price:
Sale price$1,347.98

Description

Maximize uptime and protect your IT investment with HPE Foundation Care’s Extended Service. This comprehensive five-year support plan couples robust hardware assistance with proactive software care to keep critical systems online, secure, and performing at peak efficiency. With remote diagnostics, on-site hardware repair when needed, and access to software updates, Foundation Care is designed to minimize downtime, streamline IT operations, and deliver predictable budgeting for maintenance across your fleet. The service is crafted to support HPE hardware and eligible third-party software, offering a single, centralized point of contact for issue resolution and peace of mind across data center, edge, and remote environments.

  • End-to-end hardware and software coverage. Remote diagnosis and support are provided for hardware, with on-site repairs available when required to resolve issues and minimize downtime. The plan can also extend to eligible non-HPE software through Collaborative Call Management, delivering coordinated resolution across your stack.
  • Five-year service duration. A long-term protection plan that stabilizes maintenance budgets and ensures consistent service levels across your HPE infrastructure for the full five-year term.
  • Rapid response for critical issues. A four-hour parts-and-labor service response time helps restore services quickly, reducing business impact from hardware faults or software malfunctions.
  • Software care and third-party collaboration. Basic Software Support and Collaborative Call Management are included for eligible software, with remote access to patches and updates as provided by software publishers, helping keep your environment current and secure.
  • Ongoing value through updates and reliability. Access to new releases and critical updates for covered HPE software, plus updates for select third-party software, delivering improved efficiency, security, and productivity over the life of the service.

Technical Details of HPE Foundation Care - Extended Service - 5 Year - Service 24g Sfp+ Svc

  • Service Type: Extended Service (HPE Foundation Care) covering eligible hardware and software components.
  • Duration: 5 years from the service start date, ensuring long-term protection and predictable maintenance planning.
  • Coverage: Remote diagnosis and technical support for hardware; on-site hardware repair when necessary to resolve issues; Basic Software Support and Collaborative Call Management for selected non-HPE software; updates and patches for covered software as provided by manufacturers.
  • Response Time: 4-hour parts-and-labor service response to eligible incidents to minimize downtime and maximize productivity.
  • On-site Support: On-site service is provided when remote resolution is not feasible or physical hardware repair is required to restore service.
  • Software Updates: Access to updates and patches for supported HPE software; updates for certain third-party software are provided as released by the original software manufacturers.
  • Value Proposition: Enhances reliability and uptime, delivers peace of mind, and supports efficient IT operations through continuous access to the latest releases and fixes.

How to install HPE Foundation Care - Extended Service - 5 Year - Service 24g Sfp+ Svc

  • Step 1: Confirm that your hardware and eligible software are eligible for HPE Foundation Care Extended Service by reviewing your asset records and purchase documentation.
  • Step 2: Gather essential identifiers such as the service tag, serial numbers, and SKU/UPC where applicable to ensure accurate registration and coverage alignment.
  • Step 3: Contact your authorized HPE reseller or HPE directly to initiate activation of the 5-year Foundation Care service. Provide the required asset details and purchase information to start the enrollment.
  • Step 4: Register the service with HPE and schedule the initial coverage activation. Confirm any on-site or remote diagnostics preferences and establish preferred support channels.
  • Step 5: Ensure your IT team and operations staff have the necessary access to HPE support portals, enable remote connectivity for diagnostics, and document escalation paths for rapid issue resolution.
  • Step 6: Maintain an up-to-date asset inventory and keep your software licenses aligned with the Foundation Care coverage to maximize the benefits of basic software support and patch management.

Frequently asked questions

  • What is HPE Foundation Care - Extended Service? It is a five-year, comprehensive support program from Hewlett Packard Enterprise that covers hardware with remote diagnostics, on-site repair when needed, and basic software support for eligible software, along with collaborative management for selected non-HPE software and access to software updates and patches as provided by manufacturers.
  • Which products are covered under this service? The plan covers eligible HPE hardware and can include selected non-HPE software through Collaborative Call Management. Specific eligibility is determined by HPE based on your hardware model, software, and purchase terms.
  • What is the response time for issues? The service guarantees a four-hour parts-and-labor response for eligible incidents, helping to reduce downtime and accelerate resolution.
  • Does this service include software updates? Yes. For covered HPE software, updates and patches are provided. For certain third-party software, updates may be included as they are released by the original manufacturers and made available to Foundation Care customers.
  • How do I activate and install the service? Activation typically involves confirming eligibility, registering asset details (service tag, SKU/UPC), and engaging with your HPE reseller or HPE representative to enroll the hardware and software in the Foundation Care program. Activation includes setting up remote diagnostics access and scheduling for on-site support if required.
  • Can I upgrade or extend the coverage later? Yes. Foundation Care is designed to be compatible with future expansions and can be extended or adjusted as your IT environment grows, subject to terms and availability at the time of renewal.

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