HPE Foundation Care - Extended Service - 5 Year - Service

Introducing the HPE Foundation Care - Extended Service - 5 Year - Service, your comprehensive solution for enhancing the availability and reliability of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this service offers a seamless blend of hardware and software support tailored to meet the unique needs of your organization. With HPE Foundation Care, you benefit from both proactive and reactive support, ensuring that your IT systems remain operational without interruption.

• Comprehensive Coverage: HPE Foundation Care includes extensive hardware and software services that cover a wide range of HPE and selected third-party products. This ensures that your entire IT ecosystem is protected, giving you peace of mind.
• Remote Diagnosis and Support: Experience the efficiency of remote technical support that allows HPE experts to diagnose issues quickly and provide real-time assistance. This feature significantly reduces downtime and helps maintain business continuity.
• On-Site Hardware Repair: In cases where remote support is insufficient, on-site hardware repair services are available to resolve issues promptly. This feature minimizes disruption to your operations by ensuring that repairs are conducted as quickly as possible.
• Access to Software Updates: Stay current with the latest software updates and patches for your HPE-supported products. The service includes updates for selected third-party software, ensuring that your systems are always equipped with the latest enhancements and security measures.
• Next Business Day Response: Enjoy peace of mind with Next Business Day (NBD) parts and labor service response times, allowing you to address potential issues before they impact your operations. This level of responsiveness maximizes efficiency and minimizes downtime.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Supported Products: HPE hardware, selected third-party products
• Support Options: Remote technical support, on-site hardware repair, software updates
• Service Response: Next Business Day (NBD) for parts and labor
• Collaborative Call Management: Available for selected non-HPE software

How to Install HPE Foundation Care

To install HPE Foundation Care, follow these simple steps:

1. Begin by purchasing the HPE Foundation Care - Extended Service from an authorized HPE dealer or directly from HPE.
2. Once your purchase is confirmed, you will receive an activation code along with instructions.
3. Log in to your HPE account and enter the activation code in the designated section to activate your service.
4. Once activated, coordinate with your IT team to ensure all covered hardware and software products are in place and ready for support.
5. Contact HPE technical resources for an initial assessment to optimize your support experience.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care provides coverage for a wide range of HPE hardware as well as selected third-party products. For specific eligibility, please consult HPE documentation or contact support.
• How quickly can I expect support?
  The service includes Next Business Day (NBD) response for parts and labor, ensuring rapid assistance whenever needed.
• Will I receive software updates for third-party products?
  Yes, HPE Foundation Care includes access to software updates for selected third-party software, as they become available from the original software manufacturer.
• Is on-site support available for all issues?
  On-site support is available for hardware-related issues that cannot be resolved remotely. HPE technicians will assess the situation and determine the best course of action.
• How do I renew my HPE Foundation Care service after five years?
  Renewal options will be communicated to you as the service term approaches its end. Contact your HPE representative or support team for detailed renewal instructions.