HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is a vital solution designed to enhance the reliability and efficiency of your IT infrastructure. With comprehensive hardware and software support, this service is tailored to meet the needs of businesses that demand high availability and minimal downtime. Partnering with Hewlett Packard Enterprise (HPE), you can count on expert technical resources for timely troubleshooting and effective problem resolution.

• Comprehensive Support: HPE Foundation Care Service provides both hardware and software support, ensuring that your entire IT ecosystem operates smoothly. You'll benefit from urgent remote diagnosis and on-site repair services, which are essential for minimizing downtime.
• Expert Technical Assistance: Gain access to HPE’s skilled technical resources who work in tandem with your IT team. This collaboration empowers you to swiftly resolve hardware and software issues, enhancing the performance of HPE and select third-party products.
• Software Updates and Patches: Keep your software up-to-date with access to critical updates and patches. This service extends to selected third-party software, ensuring that you run the latest versions for optimal performance.
• Quick Response Time: With a remarkable 4-hour parts and labor service response time, you can trust that HPE will address your needs promptly, reducing potential disruption to your operations.
• Extended Coverage: The 5-year duration of this service means you can have peace of mind knowing that you are covered for an extended period, allowing for consistent maintenance and support as your infrastructure evolves.

Technical Details of Product

• Service Type: Comprehensive hardware and software support
• Service Duration: 5 years
• On-Site Support: Available as needed
• Response Time: 4 hours for parts and labor
• Coverage: HPE hardware and selected third-party products

How to Install

To install the HPE Foundation Care - Extended Service, follow these simple steps:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Provide the serial numbers and details of your HPE hardware and any eligible third-party products.
3. Once your service is confirmed, HPE will register your products and activate the support plan.
4. For software updates, ensure your systems are connected to the internet, and configure your settings to automatically receive updates, or manually check for updates as needed.
5. Utilize the HPE support portal to log service requests and access resources.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?

The service covers a range of HPE hardware products, as well as selected third-party software products. For a complete list, please consult your HPE representative.

2. Is on-site support included in the service?

Yes, on-site support is included as part of the service when remote diagnosis and support cannot resolve the issue.

3. How can I request support from HPE?

Support can be requested through the HPE support portal or by contacting your dedicated HPE support contact directly.

4. Are software updates automatic?

Software updates can be configured for automatic installation via your system settings. Alternatively, you can manually check for updates through the HPE support portal.

5. What should I do if I experience issues outside of regular support hours?

HPE Foundation Care provides 24/7 access to support services for critical issues, ensuring that assistance is available whenever you need it.