HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year provides comprehensive support for your critical IT infrastructure. With its superior features and benefits, this service ensures that your HPE servers remain operational and efficient, allowing your business to thrive without interruptions. Tailored for organizations that value reliability, speed, and expert support, this extended service is a smart investment for any enterprise.

• Next Business Day (NBD) Hardware Onsite Response: Experience peace of mind with HPE's NBD hardware onsite support, ensuring that any required hardware repairs are addressed swiftly, minimizing downtime and maintaining productivity.
• Prompt Software Support: Enjoy rapid assistance for software issues with a guaranteed callback within two hours, enabling you to quickly resolve any challenges that may arise with your HPE software solutions.
• Collaborative Troubleshooting: Leverage industry-leading expertise through collaborative software support, which provides effective troubleshooting assistance to ensure optimal performance from your HPE servers.
• Predictable Total Cost of Ownership: Maximize your investment with a service plan that keeps your system optimally maintained while providing a clear and predictable total cost of ownership.
• Comprehensive Parts and Labor Service: Minimize inventory costs while ensuring maximum dependability through a service that covers both parts and labor, allowing for efficient management of your hardware support needs.

Technical Details of HPE Foundation Care - Extended Service - 5 Year

• Service Duration: 5 Years
• Response Time: Next Business Day for hardware support
• Software Support: Callback within two hours
• On-Site Support: Yes, included for hardware issues
• Parts and Labor: Covered under the service plan

How to Install

To install and activate your HPE Foundation Care - Extended Service - 5 Year, follow these steps:

1. Purchase the service plan through an authorized HPE partner or directly from HPE.
2. Receive your service agreement documents and activation codes via email or through your HPE account.
3. Register your HPE servers and associated service plan on the HPE support portal.
4. Ensure that your contact information and preferred communication methods are up to date in the portal for seamless communication.
5. Familiarize yourself with the support resources available and how to initiate service requests for both hardware and software issues.

Frequently Asked Questions

• What does the HPE Foundation Care - Extended Service cover?
  This service provides hardware support with Next Business Day response, software troubleshooting assistance, and covers both parts and labor.
• What is the typical response time for service requests?
  HPE promises a callback within two hours for software support and Next Business Day for hardware support.
• Can I upgrade my service plan later on?
  Yes, you can consult with your HPE representative to explore available options for upgrading your service plan as your business needs evolve.
• Is there any limitation on the number of service requests I can make?
  No, there are no limits on the number of service requests; you can call for support as needed during the service period.
• How can I contact HPE support?
  You can reach HPE support through the support portal, via phone, or through the contact information provided in your service agreement.