HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year is a premier service solution designed to enhance the reliability and availability of your IT infrastructure. This comprehensive service package offers a blend of hardware and software support, ensuring that your business operations run smoothly without interruptions. With HPE's technical resources at your disposal, you can resolve hardware and software challenges efficiently, allowing you to focus on your core business objectives.

• Comprehensive Support: HPE Foundation Care includes extensive hardware and software services, providing you with round-the-clock assistance and expert guidance to tackle any IT issues that arise.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis and support for hardware problems. If needed, on-site hardware repair ensures that critical issues are resolved quickly and effectively.
• Basic Software Support: For eligible HPE hardware products, this service offers Basic Software Support and Collaborative Call Management for select third-party software, ensuring your entire IT environment is well-supported.
• Access to Software Updates: HPE Foundation Care provides you with access to essential software updates and patches, keeping your systems secure and running efficiently.
• Rapid Response Times: With a 4-hour parts and labor service response time, you can count on timely solutions and increased dependability, ensuring minimal downtime for your operations.

Technical Details of HPE Foundation Care - Extended Service - 5 Year

• Service Duration: 5 years
• Response Time: 4 hours for parts and labor
• Support Types: Remote technical support, on-site hardware repairs, software updates
• Eligible Products: HPE hardware, selected third-party software
• Service Features: Basic Software Support, Collaborative Call Management, access to updates for HPE-supported third-party software

How to Install HPE Foundation Care - Extended Service - 5 Year

To take advantage of the HPE Foundation Care - Extended Service, simply contact HPE directly or your authorized HPE partner. They will guide you through the purchasing process, including verifying your eligible hardware and software products. Once the service is activated, the HPE support team will reach out to your IT department to outline the support process and begin providing care tailored to your specific needs.

Frequently Asked Questions

• What is included in HPE Foundation Care?

  The service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, and access to software updates for eligible products.

• How long does the service last?

  The HPE Foundation Care - Extended Service is designed to last for 5 years.

• What is the response time for service issues?

  The service guarantees a 4-hour response time for parts and labor, ensuring quick resolution of issues.

• Are third-party software products covered?

  Yes, selected third-party software products may be included under the service, along with Basic Software Support.

• How do I contact HPE for support?

  You can reach HPE’s support team through their official website or contact your authorized HPE partner for assistance.