HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service provides extensive hardware and software support, ensuring optimal performance and reliability for your IT infrastructure. Designed for organizations looking to enhance their operational efficiency, this service combines expert assistance with timely upgrades, giving you the peace of mind you need to focus on your business. HPE's dedicated technical resources collaborate with your IT team to swiftly resolve hardware and software issues, ensuring minimal downtime and maximum productivity.

• Comprehensive Support: HPE Foundation Care offers a robust suite of hardware and software services tailored to increase the availability of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: Enjoy remote diagnosis and support for hardware products, with on-site hardware repairs if necessary, ensuring that your systems are back up and running swiftly.
• Basic Software Support: The service includes Basic Software Support and Collaborative Call Management for eligible HPE hardware products, ensuring comprehensive coverage for your software needs.
• Access to Updates and Patches: Benefit from remote technical support and timely access to software updates and patches for HPE-supported third-party software products.
• Next Business Day Service: HPE guarantees a Next Business Day parts and labor service response time, providing you with reliable maintenance and support exactly when you need it.

Technical Details of the Product

• Service Duration: 5 Years
• Service Type: Extended Service and Support for Hardware and Software
• Coverage: HPE Hardware and selected third-party software products
• Response Time: Next Business Day service for parts and labor
• Support Options: Remote diagnosis, on-site repair, software updates, and patches

How to Install

To activate your HPE Foundation Care - Extended Service, follow these steps:

1. Purchase the service through an authorized HPE vendor or the HPE website.
2. Once acquired, you will receive a confirmation and instructions on how to register your service.
3. Register your service by providing the required details about your HPE hardware and eligible software products.
4. After successful registration, you will have access to remote support, updates, and on-site services as needed.
5. For any additional questions or to schedule on-site support, contact HPE customer service.

Frequently Asked Questions

What types of products are covered under the HPE Foundation Care service?

The service covers a range of HPE hardware products and selected third-party software. For specific eligibility details, please consult with HPE.

Is on-site support available for all hardware issues?

Yes, on-site support is provided for hardware issues that cannot be resolved remotely, ensuring that you receive timely assistance when needed.

How long does it take to receive support after opening a ticket?

With the Next Business Day service, you can expect a response and resolution for critical issues within the next business day, ensuring minimal disruption to your operations.

Can I upgrade my coverage during the service duration?

Yes, coverage can be modified or upgraded at any time during the service duration. Please contact HPE for more details on available options.

What should I do if I experience issues with third-party software?

For issues with third-party software, you can access remote technical support through HPE, which will assist you in troubleshooting and resolving the issue.