HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is designed to provide your IT infrastructure with the comprehensive support it needs to maintain high availability and performance. This service offers a blend of hardware and software solutions, ensuring that your organization can swiftly address any technical challenges that may arise. With HPE's extensive technical resources at your disposal, you can focus on your core business while we handle your IT support needs. Experience the peace of mind that comes with having a dedicated service that enhances your operational efficiency and reliability.

• Comprehensive Support: HPE Foundation Care offers a combination of hardware and software services, ensuring that your entire IT infrastructure is covered. This includes remote diagnosis, on-site hardware repair, and technical support for HPE and select third-party products.
• Rapid Response Time: With a Next Business Day response time for parts and labor, you can count on quick solutions to minimize downtime and keep your systems running smoothly.
• Access to Updates: Receive remote technical support along with access to important software updates and patches. This includes updates for certain third-party software products, keeping your systems secure and up-to-date.
• 5-Year Service Duration: The extended 5-year service duration ensures that you can rely on consistent support and maintenance, giving you confidence in your operational outcomes.
• Collaborative Call Management: For eligible HPE hardware products, this service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, streamlining communication and support for all your IT needs.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Response Time: Next Business Day for parts and labor
• Support Coverage: Hardware and Software (HPE and select third-party products)
• Remote Diagnosis and On-site Repair: Included
• Access to Software Updates: Included for eligible software products

How to Install

Installing the HPE Foundation Care service is a straightforward process:

1. Contact your HPE representative or authorized partner to initiate the service setup.
2. Provide the required information about your current hardware and software infrastructure.
3. HPE will assess your needs and determine the eligible products for service coverage.
4. Once eligibility is confirmed, the service will be activated, and you will receive instructions on how to access support and updates.
5. Regularly check in with HPE for updates and maintenance scheduling to ensure optimal performance of your IT assets.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers a wide range of HPE hardware and software products, as well as selected third-party products. Contact HPE for a detailed list of eligible products.

2. How does the Next Business Day response time work?
If you encounter an issue covered under the service, HPE aims to provide the necessary parts or labor the next business day to resolve the issue promptly, minimizing downtime.

3. Is software support included with hardware coverage?
Yes, for eligible HPE hardware products, Basic Software Support and Collaborative Call Management for selected non-HPE software products may be included as part of the service.

4. Can I access software updates for third-party products?
Yes, HPE Foundation Care includes access to updates for selected HPE-supported third-party software products as they become available from the original software manufacturer.

5. How do I renew or extend my HPE Foundation Care service?
To renew or extend your HPE Foundation Care service, contact your HPE representative before your current service term expires. They will assist you with the renewal process and discuss any changes to your coverage.