HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is a comprehensive support solution designed to ensure your HPE systems are always running at peak performance. With a commitment to delivering reliable technical assistance, this service improves your operational efficiency and enhances productivity through its expert support and prompt maintenance services.

• Comprehensive Support: Enjoy peace of mind with a dedicated support team available 9 x 5, ensuring that all your technical issues are resolved promptly and efficiently.
• On-Site Service: Benefit from on-site support tailored to your needs, bringing expert assistance directly to your location for enhanced usability and reduced downtime.
• Next Business Day Parts & Labor: Experience minimal disruption with our Next Business Day response time for parts and labor, ensuring that your systems are back up and running quickly.
• 5-Year Coverage: With a service duration of five years, you can count on continuous support, allowing for maximum productivity and timely resolution of any issues that arise.
• Inclusive Phone Support: Gain access to phone support that allows you to troubleshoot and resolve problems swiftly, ensuring that expert advice is just a call away.

Technical Details of HPE Foundation Care - Extended Service

• Service Type: Extended Service
• Duration: 5 Years
• Service Hours: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day
• Service Features: On-site Maintenance, Parts & Labor included

How to Install

To set up your HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the service through an authorized HPE distributor or partner.
2. After purchase, you will receive confirmation and service activation instructions via email.
3. Follow the provided instructions to register your service on the HPE support portal.
4. Make sure to keep your service agreement details handy for any future support requests.
5. Contact HPE support via phone or the online portal whenever you need assistance.

Frequently Asked Questions

1. What is included in the HPE Foundation Care - Extended Service?

The service includes 9 x 5 technical support, on-site maintenance, Next Business Day response for parts and labor, and phone support to address any issues that may arise.

2. How do I request service under this plan?

You can request service by contacting HPE support either via phone or through the online support portal. Make sure to have your service agreement details ready for a smoother process.

3. Can I extend my service coverage after the 5 years?

Yes, HPE typically allows customers to renew their service agreements before they expire. Be sure to check with your HPE representative for specific renewal options.

4. What if my issue requires immediate attention outside of standard service hours?

For urgent issues outside of the standard 9 x 5 service hours, HPE provides options for premium support services that you may want to consider for critical environments.

5. Is there a warranty on parts replaced under this service?

Yes, all parts replaced under the HPE Foundation Care - Extended Service are covered by a warranty that guarantees their functionality and reliability.