HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is designed to provide exceptional support for your HPE products, ensuring maximum uptime and efficiency. With a commitment to delivering peace of mind, this extended service plan offers comprehensive maintenance, parts, and labor support, tailored to meet the demands of your business. Enjoy the confidence that comes with knowing you have a reliable partner in maintaining your technology infrastructure.

• 24 x 7 x 4 Hour On-site Support: Experience round-the-clock service availability, guaranteeing immediate assistance whenever you need it. With a rapid 4-hour response time, any issues that arise will be promptly addressed to minimize downtime.
• Comprehensive Parts Replacement: Benefit from a robust parts replacement service that ensures your systems remain operational and efficient. This feature is vital for the uninterrupted functioning of your technology, providing you with reliable performance and peace of mind.
• Physical and Electronic Support: The HPE Foundation Care service combines both physical and electronic support options, bringing you a flexible approach to maintenance. This dual support system enhances reliability and ensures that your technology operates smoothly.
• Expert Maintenance from HPE Professionals: Our skilled professionals provide expert maintenance and support, bringing years of experience and knowledge to your systems. This guarantees maximum reliability and efficiency, allowing your business to focus on what it does best.
• 5-Year Duration for Long-Term Assurance: This extended service plan spans five years, providing long-term coverage and assurance. With this extensive duration, you can plan your technology investments confidently, knowing that HPE is there to support you throughout the lifespan of your products.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Availability: 24 x 7
• Response Time: 4 Hours
• Service Coverage: On-site Maintenance - Parts & Labor
• Service Subtype: Physical, Electronic

How to Install

Installing the HPE Foundation Care - Extended Service is straightforward. Once you purchase the service, HPE will provide you with all necessary documentation and support. Follow these steps for seamless activation:

1. Receive your service confirmation and documentation from HPE.
2. Review the service agreement to understand the scope of coverage.
3. Contact the HPE support team to schedule your initial setup or maintenance appointment.
4. Utilize the 24 x 7 support hotline for any immediate assistance during the service duration.

Frequently Asked Questions

• What is included in the HPE Foundation Care - Extended Service?
  This service includes 24 x 7 on-site support, parts and labor coverage, and expert maintenance from HPE professionals for five years.
• How quickly can I expect a response to my service request?
  HPE guarantees a 4-hour response time for on-site support, ensuring minimal disruption to your operations.
• Can I upgrade my service plan after purchasing?
  Yes, you may contact HPE's support team to explore options for upgrading your service plan at any time.
• Is this service applicable to all HPE products?
  The HPE Foundation Care - Extended Service is applicable to a wide range of HPE products; please consult with HPE for specific product eligibility.
• What should I do in case of a hardware failure?
  Contact HPE's support hotline immediately, and a technician will be dispatched to resolve the issue as quickly as possible.