HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is designed to provide unparalleled support and assurance for your IT infrastructure. This service package offers next business day on-site maintenance, ensuring that your technical issues are resolved efficiently and effectively. Experience peace of mind knowing that your systems are backed by HPE’s reliable service and support, allowing you to focus on your core business objectives.

• Comprehensive Support: The HPE Foundation Care extended service offers extensive support for your IT systems, providing you with the assurance that help is always available when you need it.
• Next Business Day Service: Enjoy the convenience of next business day service response times, ensuring that technical issues are resolved quickly to minimize downtime and keep your operations running smoothly.
• On-Site Maintenance: Benefit from on-site support, which limits any potential downtime to the absolute minimum, allowing your business to maintain its productivity levels uninterrupted.
• Parts Replacement Service: This service includes parts replacement, which helps you manage any mishaps without having to carry excessive inventory, leading to improved cost efficiency and dependability.
• Long-Term Assurance: With a duration of five years, you can be confident in the longevity of support provided, allowing your organization to achieve its long-term goals with maximum productivity.

Technical Details of Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Features: On-site maintenance, Parts & Labor

How to Install

To activate your HPE Foundation Care - Extended Service:

1. Purchase the service package from an authorized HPE distributor or partner.
2. Receive a confirmation email with your service agreement details.
3. Follow the activation link provided in the email to register your service.
4. Once registered, your service will be activated, and you will receive further instructions on how to access support.
5. For any queries, contact HPE customer service for assistance.

Frequently Asked Questions

1. What does the HPE Foundation Care - Extended Service cover?

The service covers on-site maintenance, parts replacement, and labor, ensuring that any technical issues are resolved swiftly and efficiently.

2. What is the response time for the service?

The service provides a next business day response time, allowing for quick resolution of any issues that may arise.

3. How long is the service valid?

This extended service is valid for five years, providing long-term support for your IT infrastructure.

4. Is there a limit to the number of service calls I can make?

There is no limit to the number of service calls; the service is designed to support your needs as they arise.

5. Can I upgrade my service package?

Yes, you can upgrade your service package by contacting your HPE account representative for available options.