HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year is designed to provide comprehensive support for your IT infrastructure, ensuring that your hardware and software run optimally. This extended service plan from Hewlett Packard Enterprise (HPE) offers a range of features that enhance the availability, reliability, and efficiency of your IT systems. By partnering with HPE, your organization can benefit from expert technical support, minimizing downtime and maximizing productivity.

• Comprehensive Hardware and Software Support: The HPE Foundation Care Service covers a wide array of HPE and selected third-party products, providing your IT team with essential resources to resolve issues effectively.
• Remote Diagnosis and On-Site Repair: In the event of a hardware failure, HPE offers remote diagnosis to identify the issue quickly, with on-site hardware repair provided when necessary, ensuring minimal disruption to your operations.
• Basic Software Support and Collaborative Call Management: Eligible HPE hardware includes Basic Software Support, allowing for seamless management and support for both HPE and selected non-HPE software products.
• Access to Software Updates and Patches: Stay current with the latest software enhancements with access to updates and patches for HPE-supported third-party software, ensuring your systems remain secure and efficient.
• Next Business Day Response: Benefit from a quick turnaround with Next Business Day parts and labor service response time, helping to maintain your IT environment with maximum reliability and minimal downtime.

Technical Details of Product

• Service Duration: 5 Years
• Service Type: Extended Service Plan
• Response Time: Next Business Day for parts and labor
• Coverage: Comprehensive hardware and software support for HPE and selected third-party products
• Includes: Remote technical support, access to software updates, Basic Software Support for eligible products

How to Install

To take full advantage of the HPE Foundation Care - Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care Service for your eligible HPE hardware and software products.
2. Contact HPE support to register your products and activate your service plan.
3. Ensure your IT team is familiar with the support protocols and contact methods provided by HPE.
4. Keep your contact information updated to ensure timely access to support and services.
5. Utilize the remote support and self-service resources available through the HPE support portal.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care service? This service covers a range of HPE hardware and software products, along with selected third-party products. Please check with HPE for a complete list of eligible products.
• What is the process for receiving on-site support? If an issue cannot be resolved remotely, HPE will arrange for an on-site technician to assist. The response is typically Next Business Day, ensuring minimal disruption to your work.
• How do I access software updates and patches? As a service subscriber, you will have access to software updates and patches through the HPE support portal, ensuring that your systems are always up-to-date.
• Is there a limit to the number of support calls I can make? No, you can contact HPE support as needed. The service is designed to provide you with ongoing access to technical assistance.
• Can I transfer my service to another product? Service transferability depends on specific terms and conditions. Please contact HPE support for detailed information regarding your options.