HPE Foundation Care - Extended Service - 5 Year - Service

Ensure the smooth operation of your IT infrastructure with the HPE Foundation Care - Extended Service - 5 Year. This comprehensive service package is designed to enhance the availability of your hardware and software systems, allowing your IT team to focus on critical tasks while we handle the technical issues. With expert support and a range of features tailored to your needs, HPE Foundation Care stands out as a reliable solution for any organization.

• Comprehensive Support: HPE Foundation Care offers an extensive range of hardware and software services, providing both remote diagnostic support and on-site hardware repair to swiftly address any technical challenges you encounter.
• Collaborative Call Management: For eligible HPE hardware products, the service includes Basic Software Support and Collaborative Call Management for selected third-party software, ensuring seamless integration and comprehensive assistance.
• Next Business Day Response: Enjoy peace of mind with our Next Business Day - Parts and Labor service response time, which guarantees timely solutions and minimizes downtime for your business operations.
• Reliable Maintenance: The service covers both parts and labor, ensuring that maintenance is not only reliable but also enhances the usability of your HPE hardware and software products.
• Long-term Support: With a duration of 5 years, HPE Foundation Care ensures maximum productivity and timely results, allowing you to plan and manage your IT infrastructure with confidence.

Technical Details of HPE Foundation Care

• Service Type: Extended Service - 5 Year
• Support Availability: Remote diagnosis, on-site hardware repair, and software updates
• Response Time: Next Business Day for parts and labor
• Service Coverage: Eligible HPE hardware, Basic Software Support, and selected third-party software
• Duration: 5 Years

How to Install HPE Foundation Care

Installing HPE Foundation Care is a straightforward process. Follow these steps to ensure you maximize the benefits of your extended service:

1. Contact HPE sales or your designated account manager to purchase the HPE Foundation Care - Extended Service.
2. Once your service is activated, your IT team will receive a welcome kit with all necessary information regarding support contact details and service procedures.
3. Familiarize your team with the HPE support portal to access resources and request assistance.
4. Regularly update your hardware and software as per HPE’s guidelines to ensure coverage under the service agreement.
5. Utilize the collaborative tools available for effective management of technical issues as they arise.

Frequently Asked Questions

• What is included in HPE Foundation Care?
  HPE Foundation Care includes comprehensive hardware and software services, remote technical support, on-site hardware repair, and access to software updates and patches.
• How does the Next Business Day service work?
  The Next Business Day service guarantees that if hardware issues arise, HPE will provide parts and labor support the next business day to minimize downtime.
• Can I get support for third-party software?
  Yes, HPE Foundation Care includes Basic Software Support and Collaborative Call Management for selected third-party software products.
• What is the duration of the service?
  The HPE Foundation Care - Extended Service is valid for a duration of 5 years, ensuring long-term support and reliability.
• How do I access technical support?
  Technical support can be accessed through the HPE support portal or by contacting your dedicated HPE support representative.