HPE Foundation Care - Extended Service - 5 Year - Service

Introducing the HPE Foundation Care - Extended Service - 5 Year - Service, a robust solution designed to enhance the reliability and efficiency of your IT infrastructure. This comprehensive service combines hardware and software support, ensuring that your enterprise experiences minimal downtime while maximizing productivity. With HPE's expert technical resources at your disposal, you can resolve any hardware or software issues swiftly and reliably.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services tailored to enhance the availability of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support along with on-site hardware repair when necessary, ensuring that your issues are resolved quickly.
• Software Updates and Patches: Benefit from remote technical support for software products and immediate access to essential software updates and patches, keeping your systems up-to-date.
• 4-Hour Response Time: With a commitment to swift service, HPE Foundation Care offers a 4-hour parts and labor response time, ensuring timely solutions to your technical challenges.
• 5-Year Duration: This extended service plan guarantees maximum dependability over five years, enabling accurate results and continuous support for your hardware and software needs.

Technical Details of the Product

The HPE Foundation Care - Extended Service covers a wide range of HPE hardware and selected third-party products. The service includes:

• Remote diagnosis and troubleshooting
• On-site hardware repair services
• Access to software updates and patches
• Basic Software Support for eligible products
• Collaborative Call Management for selected non-HPE software

How to Install

To get started with HPE Foundation Care, follow these steps:

1. Contact your HPE sales representative to discuss eligible hardware and software products.
2. Once your service plan is confirmed, HPE will guide you through the setup process.
3. Ensure that your IT team is trained on how to utilize the remote support and on-site repair services.
4. Regularly check for software updates and patches through the HPE support portal.
5. Monitor service performance and contact HPE support for any issues or inquiries.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

The service covers a range of HPE hardware products as well as selected third-party products. For software, HPE Foundation Care includes basic support for eligible products and access to updates.

How can I contact HPE for support?

You can contact HPE support through the HPE support portal, where you can find resources or directly reach out to their technical support team.

What is the typical response time for on-site support?

HPE Foundation Care offers a 4-hour response time for parts and labor support, ensuring that your issues are addressed promptly.

Can I receive updates for third-party software as well?

Yes, HPE Foundation Care includes updates for selected HPE-supported third-party software products, as they become available from the original software manufacturers.

Is the 5-year service duration flexible?

The 5-year duration is fixed, but you can discuss options for renewal or extension with your HPE representative as your service period approaches completion.