HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is your ultimate companion in maintaining the optimal performance of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this service package provides comprehensive hardware and software support that is tailored to ensure maximum availability and reliability of your technology assets. With HPE Foundation Care, you can rest assured that your systems are in expert hands, allowing your business to focus on what matters most.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers a unique blend of hardware and software services that ensure your IT systems are always operational. From remote diagnosis to on-site repairs, we've got you covered.
• On-Site Repairs and Remote Assistance: Should any hardware issues arise, our dedicated technicians are prepared to provide on-site repairs, minimizing downtime and enhancing operational efficiency.
• Access to Software Updates: Enjoy the peace of mind that comes with remote technical support and timely access to software updates and patches for HPE-supported products, enhancing your software's performance and security.
• Next Business Day Service Response: With our Next Business Day - Parts and Labor service, experience timely resolutions to your technical issues, allowing your business to operate without interruptions.
• Five-Year Coverage: Gain long-term confidence in your IT infrastructure management with our extended five-year service duration, ensuring that you have continuous support when you need it most.

Technical Details of HPE Foundation Care - Extended Service

• Service Duration: 5 Years
• Service Type: Extended support for hardware and software
• Response Time: Next Business Day - Parts and Labor
• Support Availability: Remote diagnosis, on-site hardware repairs, and software updates
• Collaboration: Works with HPE technical resources and your IT team

How to Install HPE Foundation Care - Extended Service

Installing HPE Foundation Care is a seamless process. Begin by contacting your HPE representative to register for the extended service. Once registered, you will receive instructions on how to access remote support and utilize the on-site repair features. There are no complex installations required for the service itself, as it integrates with your existing infrastructure and processes.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? The service covers a range of HPE hardware and selected third-party products. For more specific information, please consult with your HPE representative.
• How do I access technical support? Technical support can be accessed through the HPE support portal or by contacting the designated support number provided upon registration.
• What is the response time for on-site repairs? The typical response time for on-site repairs is next business day, ensuring rapid resolutions to minimize downtime.
• Are software updates included in the service? Yes, HPE Foundation Care includes remote technical support and access to software updates for HPE-supported products and certain third-party software.
• How can I verify my coverage? Coverage details can be verified by reaching out to your HPE account manager or checking your service contract through the HPE support portal.