HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is designed to provide businesses with peace of mind and reliable support for their IT infrastructure. This comprehensive service, offered by Hewlett Packard Enterprise (HPE), ensures that your hardware and software operate at optimum levels, allowing you to focus on your core business operations without worrying about unexpected downtime.

• Comprehensive Coverage: The HPE Foundation Care service includes extensive hardware and software support, addressing potential issues before they impact your operations.
• Remote Diagnosis and Technical Support: Access to HPE's technical resources enables your team to receive expert advice and remote support to troubleshoot problems effectively.
• On-Site Hardware Repair: If remote support does not resolve the issue, HPE guarantees on-site hardware repair, minimizing downtime and ensuring quick resolution.
• Inclusive Software Support: For eligible hardware products, this service also encompasses Basic Software Support and access to software updates and patches for both HPE and select third-party software.
• Reliable Response Times: Enjoy Next Business Day Parts and Labor service response times, ensuring that you have the support you need when you need it most.

Technical Details of the HPE Foundation Care - Extended Service

- Service Duration: 5 Years
- Service Type: Extended Service Support
- Coverage: Hardware and Software
- Support Level: Remote and On-Site
- Response Time: Next Business Day Parts and Labor
- Additional Features: Software updates, patches, and collaborative call management for eligible products.

How to Install

Installation of the HPE Foundation Care - Extended Service is straightforward:

1. Contact HPE or your HPE representative to discuss your hardware and software needs.
2. Confirm eligibility for coverage under the HPE Foundation Care service for your specific products.
3. Complete any necessary agreements or contracts to initiate the service.
4. Receive confirmation and documentation regarding your service contract and support details.
5. Begin utilizing the support services as needed by contacting HPE technical support for assistance.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care - Extended Service?
The service provides comprehensive hardware and software support, including remote diagnosis, on-site repair, access to software updates, and patches for eligible products.

2. How do I know if my product is eligible for this service?
You can contact HPE or your HPE representative to determine which of your hardware and software products qualify for the Foundation Care service.

3. What is the response time for support?
The HPE Foundation Care service offers a Next Business Day response time for parts and labor, ensuring timely support and minimal disruption to your operations.

4. Can I extend the service beyond five years?
Yes, you can discuss extension options with HPE as your service period nears completion to ensure continued support.

5. How do I access software updates?
Software updates and patches for eligible HPE-supported products can be accessed through HPE's support portal or directly through your technical support contact.