HPE Foundation Care - Extended Service - 5 Year - Service

The HPE Foundation Care - Extended Service - 5 Year - Service is a premium maintenance solution designed to protect your investment while enhancing the reliability and efficiency of your IT infrastructure. With features tailored to meet your business needs, this service ensures that your systems remain operational and productive, enabling you to focus on what truly matters—growing your business.

• Comprehensive Coverage: Enjoy peace of mind with a 5-year service period that covers parts and labor, ensuring your systems are always up and running.
• Next Business Day On-Site Support: Benefit from a next business day response time for on-site support, minimizing downtime and maximizing productivity.
• Parts Replacement Service: Dependable efficiency is guaranteed with a robust parts replacement service, allowing you to keep your systems in peak condition.
• Cost-Effective Solution: By minimizing inventory costs with parts and labor service characteristics, HPE Foundation Care helps you manage your operational expenses effectively.
• Extended Reliability: With dedicated support available 9 x 5, you can rely on HPE Foundation Care to enhance the reliability of your IT environment.

Technical Details of the Product

• Service Duration: 5 Years
• Service Type: On-site Maintenance
• Response Time: Next Business Day
• Support Hours: 9 x 5
• Service Includes: Parts and Labor

How to Install

Installing the HPE Foundation Care - Extended Service is straightforward. Once you have purchased the service, follow these steps:

1. Contact HPE's customer support or your authorized reseller to register your service agreement.
2. Provide the necessary information about your hardware and existing support contracts.
3. Schedule an initial consultation with an HPE technician, who will assess your environment and outline the support services available to you.
4. Upon agreement, the technician will activate your service and provide you with all necessary documentation regarding your coverage.

Frequently Asked Questions

• What is included in the HPE Foundation Care - Extended Service?
  This service includes on-site maintenance, parts replacement, and labor over a span of five years, ensuring that your IT systems remain functional and efficient.
• How quickly can I expect service if an issue arises?
  HPE offers a next business day response time for on-site support, helping you quickly address any problems that may occur.
• Is there a limit to the number of service calls I can make?
  There are no restrictions on the number of service calls during the service period; however, the nature of the support will depend on the specific terms of your service agreement.
• Can I upgrade my service at any time?
  Yes, HPE allows for service upgrades, and you can discuss options with your account representative or customer support.
• How do I file a service request?
  You can file a service request by contacting HPE customer support via phone or online portal, providing your service agreement details for prompt assistance.